CAROLINA GARCIA
Las Vegas,Nevada
Summary
I am an enthusiastic, self-motivated, reliable, responsible and hard working person.
I am a team worker, fast paced and adaptable to all challenging situations.
I am always looking for growth!
Overview
11
11
years of professional experience
Work History
Barista
Starbucks @ The Venetian
Las Vegas, NV
03.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
ASSISTANT MANAGER
SLOANS ICE CREAM
Las Vegas, Nevada
06.2021 - 03.2023
- Coached and mentored new employees on company policies and procedures
- Helped oversee the daily operations of the store, managing staff and inventory
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Coordinated employee schedules according to staff availability and processed time-off requests
- Communicated with clients to address questions, concerns, and needs and provide quality customer service
- Organized company merchandise and displays to increase brand awareness and product sales
- Interviewed potential job candidates and made hiring recommendations to general manager.
COOK/PREP COOK/SERVER
HOLIDAY MONTERA MEADOWS SENIOR LIVING HOMES
Las Vegas, Nevada
07.2017 - 03.2020
- Cooked food according to recipes set by establishment
- Monitored food items, maintaining minimum guidelines for temperature, taste, and quality
- Stored and rotated food products properly, maintaining freshness
- Assisted with food prep tasks, maximizing downtime during off-peak periods
- Observed proper plate presentation and garnish setup to meet plating requirements
- Labeled and dated food, keeping industrial refrigerators and freezers neat and orderly
- Logged and recorded temperatures of food storage and refrigeration equipment
- Operated industrial ovens, stoves and grills to prepare food.
CASHIER/DRIVE THRU
EL POLLO LOCO
Las Vegas, Nevada
05.2015 - 06.2017
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Provided excellent customer service by greeting customers and offering assistance
- Greeted and informed customers of products, fostering positive store experiences
- Used POS system to complete purchases for customers
- Developed strong customer service skills by providing efficient and accurate service.
RECEPTIONIST
WHITE FEATHER PAINT & DRYWALL
Las Vegas, Nevada
04.2013 - 04.2015
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Provided typing, word processing, and clerical support and assisted with special projects
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
Education
HIGH SCHOOL DIPLOMA -
ODYSSEY CHARTER HIGH SCHOOL
Nevada06.2015
Skills
- Staff Development
- Team Motivation
- Customer Service and Satisfaction
- Recruiting and Interviewing
- Microsoft Office Expertise
- Money Handling
- Shift Coverage
- Directing Team Members
Fluent in [Spanish and English]
Friendly and outgoing
Personal Information
Title: ASSISTANT MANAGER
Timeline
Barista
Starbucks @ The Venetian
03.2023 - Current
ASSISTANT MANAGER
SLOANS ICE CREAM
06.2021 - 03.2023
COOK/PREP COOK/SERVER
HOLIDAY MONTERA MEADOWS SENIOR LIVING HOMES
07.2017 - 03.2020
CASHIER/DRIVE THRU
EL POLLO LOCO
05.2015 - 06.2017
RECEPTIONIST
WHITE FEATHER PAINT & DRYWALL
04.2013 - 04.2015
HIGH SCHOOL DIPLOMA -
ODYSSEY CHARTER HIGH SCHOOL