CLAUDIO TAMAE
Miami,FL
Summary
Experienced Manager with a track record of successful team leadership, customer service, and relationship building. Skilled in time management, decision-making, and staff management. Proficient in operations management and strategic planning, with a focus on achieving goals and driving business development.
Overview
12
12
years of professional experience
Work History
Barista
Crema
Miami, Texasfl
01.2025 - Current
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Ground beans for espresso shots according to individual customer specifications.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
Assistant Manager/Lead Barista
Tinta Y Cafe
Miami, USA
01.2021 - 12.2024
- Collect inventory
- Keep all staff happy and safe
- Manage client relations
- Closing and opening restaurant
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established processes for monitoring customer satisfaction levels.
- Reviewed completed work to verify consistency, quality, and conformance.
Sales Associate
Seat Snob
Miami Beach, USA
08.2022 - 01.2023
- Buy and resell tickets at profit for major events in the United States
- Manage different accounts for various clients
- Tracking different price points for events
- Managing multiple events every day
Advertising Sales Representative
Elysium Effect
Miami, USA
01.2018 - 06.2019
- Answer customers' questions about products, prices, availability, product uses, and credit terms
- Recommend products to customers, based on customers' needs and interests
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates
- Performance management
- Negotiation
- Policy implementation
- Business development
Teacher
RDCA MMA
Key Biscayne, USA
03.2013 - 04.2018
- Assisting with customer service
- Teaching children the importance of self defense and respect
- Answering phone calls
Education
Criminal justice -
Florida International University
Miami, FL06.2021
High School Diploma -
Coral reef senior high school
Miami, FL06.2017
Skills
- Customer service
- Time management
- Decision-making
- Staff management
- Relationship building
- Staff training and development
- Customer relationship management (CRM)
- Staff development
- Project planning
- Shift scheduling
- Sales management
- Project management
- Sales techniques
- Marketing
- Espresso preparation
References
References available upon request
Awards
National champion karate x3
Black belt 4th degree
Languages
- Portuguese, Fluent
- Spanish, Advanced
- English fluent
Timeline
Barista
Crema
01.2025 - Current
Sales Associate
Seat Snob
08.2022 - 01.2023
Assistant Manager/Lead Barista
Tinta Y Cafe
01.2021 - 12.2024
Advertising Sales Representative
Elysium Effect
01.2018 - 06.2019
Teacher
RDCA MMA
03.2013 - 04.2018
Criminal justice -
Florida International University
High School Diploma -
Coral reef senior high school