John Bess
Starbucks
Calhoun,GA
7
years of professional experience
Dynamic barista and manager with a proven track record in exceptional customer service, team leadership, and quality control. Committed to creating welcoming atmospheres and mentoring team members to enhance customer satisfaction and operational efficiency.
Work History
Barista
2 Years 6 Months- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Operated espresso machines and equipment with precision to ensure optimal beverage quality.
- Provided exceptional customer service, fostering a welcoming environment for all patrons.
- Managed cash register operations, accurately processing transactions and handling payments.
- Trained new baristas on drink preparation techniques and Starbucks operational procedures.
- Maintained cleanliness of work areas, adhering to health and safety standards consistently.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Manager
2 Years 6 Months- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Manager
1 Year 4 Months- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Manager
10 Months- Oversaw daily operations to ensure a high standard of customer service and food quality.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to meet peak demand while controlling labor costs.
- Enhanced workflow efficiency through process improvements and employee feedback initiatives.
- Conducted regular performance reviews, providing constructive feedback to drive team development.
- Collaborated with marketing teams to execute promotional campaigns effectively in-store.
- Monitored compliance with health and safety regulations to maintain operational standards.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
GED
Skills
Time management
Friendly and outgoing
Attention to detail
Team player
Problem-solving
Cash handling
Exceptional customer service
Team leadership
Adaptive and creative
Active listener
Order taking
Cash register operation
Decision-making
Espresso machine operation
Safe food handling
Beverage preparation
Excellent memory
Safe food handling practices
POS systems
Food preparation
Menu memorization
POS system operation
Hospitality service expertise
Coffee machinery
Professional demeanor
Coffee expertise
Performance improvement
Inventory management
Quality control
New hire training
Drink customization
Espresso preparation
Up-selling
Latte art
Excellent math skills
Food running
Product upselling
Ordering procedures
Sales expertise
Conflict mediation
Point of sale operation
Cooking
Smoothie making
Retail management
Table bussing
Basic math
Sandwich preparation
Graphic design
Customer service
Verbal and written communication
Complex Problem-solving
Staff management
Staff training and development
Relationship building
Strategic planning
Operations management
Cross-functional teamwork
Project planning
Customer relationship management (CRM)
Performance management
Staff development
Sales techniques
Policy implementation
Conflict resolution
Sales management
Workforce management
Performance evaluations
Timeline
Barista
Starbucks
03.2024 - CurrentRead More
Manager
Blossom Hill BBQ
04.2021 - 10.2023Read More
Manager
Wingstop
06.2020 - 04.2021Read More
Manager
Burger King
02.2020 - 06.2021Read More
Atlanta Technical College
GED
Read More