Hannah Hibbard
Elgin,SC
Summary
Dynamic Communication Specialist with proven expertise in dispatching field personnel and training new hires at the South Carolina Law Enforcement Division. Recognized for exceptional attention to detail and effective decision-making, successfully managing over 100 daily interactions while maintaining operational excellence and fostering teamwork in high-pressure environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Communication Specialist
South Carolina Law Enforcement Division
Columbia, SC
05.2022 - Current
- Received and dispatched 100+ interactions to SLED Special Agents, civilian personnel, and other Law Enforcement Agencies by giving detailed, personalized, and polite service per day
- Retrieved information from computer terminals for NCIC information, criminal history records, driver's license records (both in-state and out-of-state), and vehicle registration to relay to Special Agents
- Maintained SLED on-call schedules; served as the main switchboard during non-office hours, weekends, and holidays
- Responsible for the dispatch of SLED helicopters, Arson team, Tracking team, Crime Scene personnel, Bomb team, SWAT team, BAT team, and Special Assignment teams
- Maintained computer-aided dispatch (CAD) documentation of all radio transmissions, accident call-in reports, teletype reports, SLED/CJIS, NLETS, and NCIC transactions
- Facilitated and organized training sessions for 8 new employees that focused on identifying developmental needs, conflict resolution, and data entry practices
- Established work procedures and processes that support company and departmental standards, procedures, and strategic directives.
Barista
Revolution Nutrition
Camden, SC
10.2020 - 05.2022
- Assist customers in choosing products or explaining the nutritional benefits of Herbalife shakes, teas, and other supplements offered. Built relationships with repeat customers, fostering a sense of community.
- Preparing Herbalife shakes, teas, and other nutritional items following specified recipes while ensuring proper portion sizes to maintain consistent quality. As new seasons came, I would experiment with new combinations or seasonal flavors to attract new customers.
- Explain the Herbalife business model and attempt to recruit new distributors. Promote the business on social medial platforms or through various other community events.
- Monitoring inventory levels of Herbalife products, restocking when necessary. Creating an inventory list, tracking expiration dates, and properly rotating stock to maintain freshness.
- Working closely with team members to ensure correct operations.
Cashier
Medisave Pharmacy
Camden , SC
10.2020 - 12.2021
- Creating a warm and welcoming environment for all customers, assisting patients with understanding their prescription including dosage instructions, potential side effects, and proper usage. Assist with over-the-counter product recommendations for common health concerns such as allergies, and cold symptoms.
- Assist with counting, labeling, and packaging medications under a supervision of a licensed pharmacist. Handle refill requests efficiently, ensuring compliance with prescription limits and verifying insurance coverage as necessary.
- Regularly inspect medication stocks for expired medications and ensure the proper disposal.
- Working closely with the pharmacists and pharmacist technicians to ensure excellent patient care.
Education
Bachelor of Arts - Criminology
University of South Carolina
Columbia, SC12-2024
Associate of Arts - Criminology
Central Carolina Technical College
Sumter, SC05-2023
High School Diploma -
Camden High School
Camden, SC06-2021
Skills
- Dispatching field personnel
- Multitasking and organization
- Attention to detail
- Training new hires
- Decision-making
- Schedule coordination
- Radio and Radio Code proficiency
- Time management
Accomplishments
- Letter of Commendation presented to me by the Chief of the South Carolina Law Enforcement Division on November 2, 2023. This award was presented to me because of my dedication to the SLED Operations Desk. In 2023, the SLED Operations Desk had vacant midnight positions, I showed willingness to adjust my schedule and coordinate with my coworkers to ensure that OD maintained the proper coverage. I stepped up to work midnights while also attending college and completing a SLED internship.
- Tau Sigma National Honors Society, associated with University of South Carolina. This society is a national academic honor society designed specifically to recognize and promote the academic excellence and involvement of transfer students. It is granted to students who have transferred to USC-Columbia having completed at least one year at a prior institution and earned at least a 3.5 GPA.
- Phi Theta Kappa Honors Society, associated with Central Carolina Technical College. This society is the official honor society for two-year colleges. It celebrated academic achievement and fosters personal growth, leadership, and service among community and technical college students. It is granted to students who have completed at least 12 hours of coursework towards an associate or bachelor's degree and hold a cumulative 3.5 GPA.
Certification
- NCIC Full Function
- Security and Privacy Test - General
- Criminal Intelligence System Operating Policies
- Protecting Privacy, Civil Rights, and Civil Liberties
- Introduction to Incident Command System
- Introduction to the National Incident Management System
Affiliations
- SLED Internship with Behavioral Science
- UCI with SLED Alcohol
- Occasional UCI Operations with SLED Alcohol
Timeline
Communication Specialist
South Carolina Law Enforcement Division
05.2022 - Current
Barista
Revolution Nutrition
10.2020 - 05.2022
Cashier
Medisave Pharmacy
10.2020 - 12.2021
Bachelor of Arts - Criminology
University of South Carolina
Associate of Arts - Criminology
Central Carolina Technical College
High School Diploma -
Camden High School
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