Hannah Hicks
Long Beach,MS
Summary
Enthusiastic, quick-learning student with experience as a waitress and zipline guide, known for strong safety awareness and customer engagement. Skilled in training new staff and resolving customer concerns promptly, committed to maintaining high service standards. eager to apply a positive attitude and adaptability to new challenges in a professional setting.
Overview
5
5
years of professional experience
Work History
Waitress
Patio 44
Gulfport, MS
03.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted with food and beverage orders, ensuring accuracy and timeliness.
- Collaborated with kitchen staff to facilitate smooth service operations.
- Maintained cleanliness and organization of dining area and utensils.
- Supported training of new team members on menu items and service protocols.
Waitress
Carmella's Ristorante
Grenada, MS
01.2024 - 07.2024
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Checked with guests to get feedback on food served, resolve issues, bring additional items, and refill beverages.
- Collected dirty dishes and classes from tables or counters, preparing areas for next diners.
- Maintained cleanliness of tables and dining areas throughout shifts.
- Performed closing and opening duties.
Zipline Guide
Old Mountain Outdoor Adventures
Winona, MS
09.2021 - 05.2023
- Ensured guest safety by conducting thorough equipment checks and safety briefings.
- Guided participants through zipline courses, facilitating an enjoyable and safe experience.
- Trained new team members on operational procedures and safety protocols for ziplining activities.
- Monitored weather conditions to assess risks and adapt operations accordingly.
- Assisted in maintenance of zipline equipment, ensuring compliance with safety regulations and standards.
Waitress
No Way Jose
Grenada, MS
02.2021 - 05.2021
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Provided accurate change for cash transactions using a cash register system.
Education
Associate of Science - Marine Biology
University of Southern Mississippi
Long Beach, MS12-2026
Associate of Science - Biology
Holmes Community College
Grenada, MS05-2024
High School Diploma -
Winona Secondary School
Winona, MS05-2022
Skills
- Public speaking
- Strong multitasking
- Teamwork and collaboration
- Technical writing
- Data analysis
- Quick learner
- Flexible schedule
Timeline
Waitress
Patio 44
03.2025 - Current
Waitress
Carmella's Ristorante
01.2024 - 07.2024
Zipline Guide
Old Mountain Outdoor Adventures
09.2021 - 05.2023
Waitress
No Way Jose
02.2021 - 05.2021
Associate of Science - Marine Biology
University of Southern Mississippi
Associate of Science - Biology
Holmes Community College
High School Diploma -
Winona Secondary School