Hannah Hill
Washington,NC
Summary
Dedicated, hardworking, and dependable professional eager to expand knowledge and skills while building strong relationships. Proficient in multiple computer software programs, including Microsoft Word, Excel, PowerPoint, Outlook, Five9, RX30, and Salesforce. Strong team player who thrives on collaboration, problem-solving, and delivering excellent customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Exact Care Pharmacy
03.2025 - Current
- Manage communications with patients, providers, and insurers, escalating issues as needed.
- Audit calls and prepare reports with recommendations for improving service quality.
- Collect, analyze, and interpret pharmacy data to support operational efficiency.
- Ensure compliance with federal regulations and pharmacy policies through QA initiatives.
- Maintain records and documentation to promote patient safety protocols.
- Utilized AI tools to streamline grading processes and improve feedback quality.
Operations Assistant
Exact Care Pharmacy
04.2024 - 03.2025
- Reviewed prescription fill history and determined refill eligibility.
- Evaluated audit risks for high-cost medications.
- Conducted quality checks on patient orders for billing and dispensing accuracy.
- Communicated with insurers to resolve billing errors and obtain overrides.
- Managed medication reconciliation, including patient demographics and provider information.
- Obtain, verify, and document current medication lists into Current Medication Reconciliation program.
- Review auto bill prescriptions and rebill as needed.
Pharmacy Technician Representative – Inbound
Exact Care Pharmacy
07.2023 - 04.2024
- Handled inbound calls from patients regarding medications.
- Processed patient payments and verified insurance plans.
- Worked with pharmacists to ensure patient medication safety and compliance.
- Contacted doctors’ offices for refills and prescription clarifications.
- Coordinated communications with providers via outbound faxing and follow-ups.
- Determine needs of patients and connect them to appropriate department when necessary.
Customer Service Representative – Inbound
BlueCross BlueShield of Tennessee
08.2022 - 11.2022
- Assisted members with insurance benefits inquiries.
- Verified doctor credentialing for network status.
- Explained benefits summaries and guided members to in-network specialists.
Education
B.S. - Health and Human Services
Western Governors University
11-2025
Certified Pharmacy Technician (CPhT) - undefined
Penn Foster Career College
01.2023
Skills
- Technology Proficiency
- Project Management
- Detail Oriented
- Microsoft Office Suite
- Customer Service Focused
- Communication
- Problem-Solving
- Time Management
- Team Collaboration
Certification
- Licensed Pharmacy Technician — North Carolina Board of Pharmacy
- Licensed Pharmacy Technician — Georgia Board of Pharmacy
- Licensed Pharmacy Technician — Tennessee Board of Pharmacy
Timeline
Quality Assurance Analyst
Exact Care Pharmacy
03.2025 - Current
Operations Assistant
Exact Care Pharmacy
04.2024 - 03.2025
Pharmacy Technician Representative – Inbound
Exact Care Pharmacy
07.2023 - 04.2024
Customer Service Representative – Inbound
BlueCross BlueShield of Tennessee
08.2022 - 11.2022
Certified Pharmacy Technician (CPhT) - undefined
Penn Foster Career College
B.S. - Health and Human Services
Western Governors University