Hannah Hilligiest
Austin,TX
Summary
Driven college student majoring in Human Resources with a Business minor, seeking to apply customer service and communication skills in an HR role. Experienced in the service industry with a strong ability to resolve conflict, collaborate with teams, and multitask in dynamic, fast-paced environments. Eager to leverage HR knowledge and business insights to contribute to organizational success and employee engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Administrative Assistant, Server
BJ's Restaurant & Brewhouse
07.2025 - Current
- Maintained accurate daily sales and cash reconciliation records, ensuring tills balanced at the end of each shift
- Tracked and logged tip allocations and server sales reports in compliance with company standards
- Ensured secure handling of cash and deposits in alignment with corporate bookkeeping standards
- Supported management with payroll-related bookkeeping, including staff clock-ins and adjustments
- Attended weekly manager meetings to oversee restaurant sales and hospitality scores
- In training for Green Apron status
Server
BJ's Restaurant & Brewhouse
05.2024 - 07.2025
- Trained new servers in company policies, guest service standards, and best practices
- Listened to guest needs and responded promptly for personalized service
- Brought in an estimated $200,000 in food and beverage sales
- Boosted hospitality scores by 17% since transferring to Round Rock location
Server
World of Beer
10.2022 - 11.2023
- Trained new servers in company policies, guest service standards, and best practices
- Developed extensive knowledge of over 400 craft beers, including styles, flavors, and brewing techniques, to effectively guide customers in selecting beverages that suited their tastes
- Collaborated with back-of-house staff to ensure timely and accurate food preparation, cleanliness, and compliance with health and safety standards
Education
Bachelor of Human Resource Development - Minor in Business Administration
Texas A&M University
College Station, TX12.2025
Skills
- Customer Service & Communication Skills
- Positive & Professional
- Multitasking & Time Management
- Teamwork & Collaboration Skills
- Excel
- PowerPoint
- Labor Laws Knowledge
- Relationship Building
Certification
- Conflict Management Mediators License
- Texas Alcoholic Beverage Commission License
- Food Handlers License
Timeline
Administrative Assistant, Server
BJ's Restaurant & Brewhouse
07.2025 - Current
Server
BJ's Restaurant & Brewhouse
05.2024 - 07.2025
Server
World of Beer
10.2022 - 11.2023
Bachelor of Human Resource Development - Minor in Business Administration
Texas A&M University
Coursework
- Conflict Management
- Career Development Seminar
- Global Diversity in the Workplace
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