Hannah Hodge

• Manage budgets, vendor payments, and account reconciliation across a multi-stakeholder portfolio of nearly 1,000 units

• Lead audits and compliance reviews across multiple accounts

• Build and maintain relationships with property owners, tenants, vendors

• Collaborate with executives, HR, and stakeholders

• Supervise teams of 20+ across fields for independent projects

• Administer payments and resolve outstanding issues

• Implement process improvements that increase operational efficiency

• Oversaw all building operations

• Analyzed market trends to set competitive pricing and improve targeted marketing techniques to drive leasing conversion

• Tracked and reported KPIs to monitor property performance and inform strategic improvements across the board

• Trained and managed new staff on Tax Credit compliance standards, including office staff, maintenance, and vendor teams

• Built trust with vulnerable populations, ensuring dignity and clarity

• Prospected, qualified, and closed sales through consultative, relationship-based sales techniques

• Reviewed competitor offers to sharpen sales strategies

• Consistently exceeded sales targets, earning multiple company awards

• Exceeded sales quotas through passionately presented consultative client engagement via needs-based financial analysis

• Ranked among team’s top brokers within the first month

• Maintained active licensure and compliance across regulations in 37 states, managing a high-volume, multi-market workload

• Trained new team members on operational procedures and service standards

• Delivered exceptional customer service in high-pressure environments during events and game days

• Collaborated with team members and event managers during busy shifts for efficient workflow and excellent guest experiences

• Resolved guest complaints efficiently to maintain satisfaction and loyalty

• Built and implemented a new data-tracking system adopted statewide

• Prepared & delivered accurate reports for state agency oversight

• Managed scheduling and documentation for team of 30+ regional case managers

• Coordinated logistics for emergency management training sessions, ensuring seamless execution and participant engagement

• Used suggestive sales techniques to maximize each ticket

• Maintained accurate inventory and merchandise records in line with corporate standards

• Trained team members on sales techniques and customer engagement

• Diffused customer tensions and de-escalated conflict to ensure satisfaction and repeat sales

• Seamlessly transitioned from Teavana store to Starbucks following store closure, demonstrating adaptability and resilience

• Oversaw daily operations

• Led, trained, and coached a team of 15+ sales associate, driving daily sales performance

• Resolved team and customer issues on the floor in a fast-paced, high-visibility environment