Hannah Hohmann
Milwaukee,WI
Summary
Accomplished customer experience, sales, and operations leader with 12+ years of experience driving revenue growth, managing high-performing teams, and cultivating strategic client relationships within the window treatment industry. Proven success in consultative sales, luxury product design, account management, and customer service leadership. Skilled at identifying client needs, recommending tailored solutions, optimizing processes, and delivering exceptional customer experiences that generate loyalty and repeat business. Recognized for developing teams, improving operational efficiency, and consistently exceeding performance goals in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Window Treatment Designer & Sales Consultant
Drapery Connection
Lake Zurich, IL
04.2025 - Current
- Conduct 2–3 in-home consultations daily to assess client needs, take measurements, and recommend customized window treatment solutions.
- Maintain a 45% first-visit closing rate through consultative selling and effective presentation of custom product options.
- Recommend blinds, shades, shutters, draperies, and motorized window treatments tailored to clients’ aesthetic preferences, functional requirements, and budgets.
- Guide homeowners through the design and product selection process, delivering personalized solutions and exceptional customer experiences.
- Build strong client relationships that generate repeat business and referrals.
- Coordinate with installation teams to ensure accurate specifications and successful project completion.
- Manage multiple consultations, proposals, and follow-up activities while maintaining exceptional attention to detail.
Team Supervisor, Finished Product Division
Fabricut Inc.
Remote - Tulsa, OK
05.2022 - 09.2024
- Managed a team of 12 customer service representatives supporting custom luxury product orders and VIP client accounts.
- Oversaw hiring, onboarding, coaching, performance management, payroll, scheduling, and continuous training initiatives.
- Monitored daily communications between customers, sales representatives, and internal teams to ensure exceptional service delivery.
- Partnered with manufacturing teams to improve product quality and delivery performance through analysis of customer and sales feedback.
- Resolved escalated customer and sales concerns while maintaining strong client relationships.
- Contributed to a 27% increase in sales between 2022 and 2024 through effective team development and operational improvements.
- Reduced employee turnover through coaching, engagement, and professional development initiatives.
Private Label Account Specialist & Customer Service Order Entry Team Supervisor
Horizon Window Fashions
Waukegan, IL
05.2012 - 05.2022
- Managed a portfolio of private label accounts representing $9 million in annual sales.
- Drove 49% account growth through relationship management, strategic communication, and proactive customer support.
- Cultivated strong partnerships with key decision-makers to identify opportunities for business expansion.
- Monitored orders from entry through production to ensure accuracy, quality, and on-time delivery.
- Collaborated with Quality, Engineering, and Production teams to resolve customer concerns and implement process improvements.
- Developed and implemented a quality review process that maintained an error rate of 2% or less.
- Supervised a high-volume order entry team processing 300+ daily orders through multiple channels.
- Scheduled workflow, coordinated training initiatives, conducted performance reviews, and provided leadership for direct reports.
- Managed escalated customer concerns and supported team members in resolving complex issues.
Customer Service Phone Team Supervisor
Horizon Window Fashions
Waukegan, IL
02.2013 - 11.2016
- Managed daily call center (receiving over 500 inbound calls per day including 12 staff members) operations and ensured exceptional customer service delivery.
- Resolved escalated customer concerns through creative problem-solving and effective communication.
- Developed team-building initiatives to increase employee engagement, morale, and productivity.
- Trained and coached team members to improve performance and customer satisfaction.
Hotel Assistant Manager
Hyatt Hotels & Resorts
Deerfield, IL
07.2005 - 01.2009
- Served as Manager on Duty for a 300-room premier corporate hotel.
- Oversaw guest satisfaction, employee scheduling, payroll administration, and daily operations.
- Built and maintained relationships with executive guests, corporate clients, and local business partners and coordinated guest services to enhance overall customer satisfaction and loyalty.
Education
Bachelor of Arts - Fashion Merchandising
Virginia Commonwealth University
Skills
- Consultative Sales
- Account Management
- Client Relationship Building
- Window Treatment Design
- Customer Experience Management
- Team Leadership & Development
- Process Improvement
- Training & Onboarding
- Escalation Resolution
- Quality Assurance
- Microsoft Office Suite
- Google Workspace
- Epic, AS400
- Teamwork skills
- Analytical skills
- Reliability and adaptability
Timeline
Window Treatment Designer & Sales Consultant
Drapery Connection
04.2025 - Current
Team Supervisor, Finished Product Division
Fabricut Inc.
05.2022 - 09.2024
Customer Service Phone Team Supervisor
Horizon Window Fashions
02.2013 - 11.2016
Private Label Account Specialist & Customer Service Order Entry Team Supervisor
Horizon Window Fashions
05.2012 - 05.2022
Hotel Assistant Manager
Hyatt Hotels & Resorts
07.2005 - 01.2009
Bachelor of Arts - Fashion Merchandising
Virginia Commonwealth University