Hannah Hubbard
Yukon,OK
Summary
Qualified Member Services Representative with 5 years in fast-paced customer service and call center environments. Personable and professional under pressure. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Employee Service Representative
Paycom
10.2023 - Current
- Championed process improvements within the department that led to more efficient workflows and better utilization of resources.
- Conducted regular performance reviews for team members, identifying areas for improvement and providing actionable feedback to enhance individual skills.
- Managed a high volume of customer accounts, maintaining accurate records and ensuring timely communication for optimal client support.
- Implemented effective problem-solving techniques to address complex customer concerns, ultimately achieving satisfactory resolutions for all parties involved.
- Participated in regular meetings with management to discuss performance metrics and strategize on ways to further enhance the customer experience.
- Streamlined service processes for faster response times, increasing overall efficiency in handling customer inquiries.
Assistant General Manager
Crunch Fitness
01.2023 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Collaborated with other departments to establish productive and timely completion of projects.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
Lead Member Service Representative
Crunch Fitness
01.2023 - Current
- Answered member questions about products and services.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Enhanced member relationships by providing excellent service during each interaction.
- Presented and explained services and products to meet member needs.
- Supported sales team members to drive growth and development.
- Mentored junior team members and managed employee relationships.
Barista
Coffee Jerks
04.2022 - 01.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Collected payments and provided accurate change.
- Addressed and resolved customer concerns to maintain brand loyalty.
Cashier
Sun & Ski Sporting
07.2021 - 01.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
Receptionist
Gaillardia Country Club
05.2019 - 07.2021
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Education
Bethany High School
Bethany, OKSkills
- Account Management
- Membership Renewals
- Customer Data Confidentiality
- Upselling Products and Services
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Customer Support
- Customer Inquiries
- Maintaining Clean Work Areas
- High-Volume Call Environments
- Member Services
Timeline
Employee Service Representative
Paycom
10.2023 - Current
Assistant General Manager
Crunch Fitness
01.2023 - Current
Lead Member Service Representative
Crunch Fitness
01.2023 - Current
Barista
Coffee Jerks
04.2022 - 01.2023
Cashier
Sun & Ski Sporting
07.2021 - 01.2023
Receptionist
Gaillardia Country Club
05.2019 - 07.2021
Bethany High School