Gisseilin De La Cruz
Paterson,NJ
Summary
Customer service and employee support professional specializing in resolving customer questions, managing inbound calls, and addressing concerns with consistent service delivery. Experienced in onboarding processes, including completion of hiring paperwork and documentation. Proficient in interpreting HR policies and communicating requirements with accuracy and organization.
Overview
11
11
years of professional experience
Work History
Employee Service Representative
Gallery Linen
Paterson, NJ
10.2022 - 09.2025
- Maintained contact with employers to address hiring needs, ensure compliance with labor laws, and provide wage information.
- Hired employees and processed hiring-related paperwork.
- Scheduled and conducted new employee orientations to facilitate smooth onboarding and integration.
- Interpreted and explained human resources policies, procedures or regulations.
- Conducted exit interviews and completed termination paperwork to gather feedback and ensure compliance with company policies.
- Placed individuals in jobs based on skills, abilities and interests.
- Delivered food service to ensure guests received quality meals in a timely manner. and snacks to employing families and guests.
Customer Service Officer
Gallery Linen
Paterson, NJ
10.2022 - 09.2025
- Resolved customer concerns quickly and efficiently.
- Improved customer satisfaction by solving issues with knowledgeable, friendly support.
- Delivered customer service in a courteous, professional manner.
- Responded to customer inquiries through phone, email, and in-person interactions.
- Coordinated with diverse coworkers to meet goals and resolve product and service concerns.
- Partnered with departments to support project objectives.
Custumer Services
Bank BHD
Santo Domingo , DR
02.2015 - 06.2018
- Handled customer inquiries in call center, providing accurate information and support.
- Coordinated inbound and outbound calls to address customer needs effectively.
- Identified the needs of customers promptly and efficiently.
- Resolved credit card disputes for customers, ensuring timely and satisfactory outcomes.
- Reviewed bank account details and provided information.
Education
MBA - Marketing
O&M (Organization and Method)
Dominican Republic08-2018
Some College (No Degree) - BUSINESS QUALITY AND PRODUCTIVITY
INFOTEP
Santo Dominngo, DRSome College (No Degree) - INDUSTRIAL SAFETY AND OCCUPATIONAL HEALTH
INFOTEP
Santo Domingo, DR Skills
- Recruitment onboarding
- Client support
- Administrative support
- Inbound call management
- Payment processing
- Data documentation
- Reporting documentation
- Written communication
- Active listening
- Problem solving
- Attention to detail
- Time management
- Flexibility and adaptability
- Team collaboration
- Proactive self-motivation
LANGUAGES
Spanish: Native/ Bilingual
Timeline
Employee Service Representative
Gallery Linen
10.2022 - 09.2025
Customer Service Officer
Gallery Linen
10.2022 - 09.2025
Custumer Services
Bank BHD
02.2015 - 06.2018
MBA - Marketing
O&M (Organization and Method)
Some College (No Degree) - BUSINESS QUALITY AND PRODUCTIVITY
INFOTEP
Some College (No Degree) - INDUSTRIAL SAFETY AND OCCUPATIONAL HEALTH
INFOTEP