Ronda Ridley
Cedar Rapids
Summary
Detail-oriented People Operations Professional experienced in optimizing HR processes and fostering positive work environments. Delivered effective employee relations and onboarding through strong collaboration and adaptability to changing needs. Managed policy implementation to enhance organizational efficiency.
Overview
28
28
years of professional experience
Work History
People Operations Coordinator
Quaker Oats
Cedar Rapids, IA
04.2021 - Current
- Improved overall recruiting strategies by analyzing candidate data and refining sourcing methods.
- Streamlined onboarding processes to enhance employee integration and reduce training time.
- Developed and maintained employee records using HRIS systems for accuracy and compliance.
- Collaborated with cross-functional teams to execute diversity and inclusion initiatives.
- Facilitated conflict resolution sessions to promote a positive workplace culture.
- Conducted exit interviews with departing employees, identifying areas for improvement within the organization's people operations strategies.
- Supported leadership in developing organizational policies that align with company values and promote employee satisfaction.
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the company culture.
- Coordinated company-wide events and initiatives to promote a positive work environment and foster collaboration across teams.
- Coordinated internship programs and mentored interns to provide valuable work experience and contribute to their career development.
- Maintained up-to-date records of personnel data, ensuring confidentiality and accuracy at all times.
- Enhanced employee engagement by implementing innovative team building activities and recognition programs.
- Resolved employee relations issues by conducting thorough investigations and recommending appropriate actions based on findings.
- Collaborated with HR partners to ensure compliance with local, state, and federal labor regulations in all aspects of people operations functions.
- Assisted in benefits administration, ensuring accurate enrollment and timely processing of claims for all employees.
- Managed full-cycle recruitment processes to maintain an efficient talent pipeline for various departments.
- Reduced employee turnover rates by addressing concerns and implementing effective solutions to workplace challenges.
HR Administrative Support
Kelly Services: Quaker Oats
Cedar Rapids, IA
01.2017 - Current
- Assisted employees with inquiries and concerns
- Aided HR team with various administrative tasks
- Managed incoming HR calls and provided information
- Organized orientation materials and set up conference room for new hires
- Employee file maintenance
- Participated in special projects to improve HR processes as needed
- Special projects as needed
Administrative Support
Kelly Services: City of Cedar Rapids
Cedar Rapids, IA
05.2016 - 11.2016
- Addressed resident concerns by identifying issues and providing solutions.
- Supported streets, sewer, residential, and commercial during flood cleanup
- Assisted in various traffic department projects to improve local infrastructure
- Supported operations in Incident Command Center during 2016 flood response
- Worked on various projects for traffic department
Bookkeeper
H&R Trucking
Cedar Rapids, IA
01.2011 - 06.2016
- Accounts Receivable
- Accounts Payable
- Performed account reconciliation tasks
- Prepared reports for accountant
Administrative Support
Kelly Services: Transamerica
Cedar Rapids, IA
10.2015 - 05.2016
- Called external companies to inquire about fund transfers, ensuring timely processing.
- Communicated with internal sales, customer service, and management to facilitate information sharing.
- Collaborated with management to clean up various databases and train employee on daily procedures
Bookkeeping
Kelly Services: Hogan and Hansen
Cedar Rapids, IA
06.2015 - 10.2015
- Reconciled client accounts
- Filed sales taxes accurately each month and quarter
- Processed payroll for employees
- Submitted employee tax forms
- Responded to client inquiries via phone
Inbound
AWR Distribution
Fresno, CA
04.2012 - 06.2013
- Handled incoming product deliveries and managed vendor return orders.
- Managed inventory levels by tracking stock quantities and locations.
- Executed order picking by selecting items accurately from inventory.
- Conducted quality control inspections to ensure product standards were met.
- Ensured warehouse cleanliness by regularly cleaning and organizing spaces.
- Executed special projects assigned by management to support operational goals.
Collections Specialist
Kimberlite dba Sonitrol
Fresno, CA
10.2009 - 04.2010
- Collected outstanding debts from residential, commercial, and government customers to improve cash flow.
- Developed repayment plans for customers to facilitate debt resolution.
- Managed collection accounts, ensuring accurate documentation and follow-up procedures.
- Developed strategies for negotiating payment arrangements with clients to enhance recovery rates.
- Analyzed aging reports to prioritize collection efforts and optimize workflow efficiency.
Operations Manager
Kimberlite dba Sonitrol
Fresno, CA
05.1998 - 10.2009
- Trained and coached staff, conducting evaluations to enhance team capabilities
- Followed up with new and existing customers to resolve complex issues, improving customer satisfaction
- Creating and implementing policies, procedures, and training programs
- Facilitated hiring process by evaluating candidates and coordinating interviews.
- Payroll and attendance tracking
- Oversaw payroll and maintained accurate attendance logs for staff.
- Compiled various reports for owner
- Managed departmental budget by tracking expenses and forecasting financial needs.
Education
Associates of Arts - Business Foundations
University of Phoenix-Fresno
Fresno, CA01-2011
Skills
- Recruitment onboarding
- Recruitment and hiring
- Employee engagement
- Recruitment strategies
- Recruitment selection
- Employee onboarding
- Organizational development
- Employee relations
- Engagement strategies
- HR project coordination
- Benefits administration
- Benefits management
- Payroll administration
- Payroll administration
- Payroll coordination
- Change management
- Performance evaluation
- Team development
- Training and mentoring
- Team building expertise
- Team building
- Exit interviews
- Project management
- Engagement strategies
- Process improvement
- Employee relations
- Handbook development
- Technical HR tools proficiency
- Records management
- Internal communications
- Risk management
- Technical HR tools proficiency
- Exit interviews
- Background checks
- Staff management
- Workplace safety
- Diversity and inclusion
- Policy enforcement
- Internal communications
- Payroll administration
Timeline
People Operations Coordinator
Quaker Oats
04.2021 - Current
HR Administrative Support
Kelly Services: Quaker Oats
01.2017 - Current
Administrative Support
Kelly Services: City of Cedar Rapids
05.2016 - 11.2016
Administrative Support
Kelly Services: Transamerica
10.2015 - 05.2016
Bookkeeping
Kelly Services: Hogan and Hansen
06.2015 - 10.2015
Inbound
AWR Distribution
04.2012 - 06.2013
Bookkeeper
H&R Trucking
01.2011 - 06.2016
Collections Specialist
Kimberlite dba Sonitrol
10.2009 - 04.2010
Operations Manager
Kimberlite dba Sonitrol
05.1998 - 10.2009
Associates of Arts - Business Foundations
University of Phoenix-Fresno