Yesenia Vigil
Anniston,AL
Summary
Driven customer service supervisor offers several years of expertise in sales management and office administration. Polished in strategic planning and employee relations. Adaptable and versatile professional equipped with sound judgment and performance-based management approach.
Overview
14
14
years of professional experience
Work History
Customer Service Supervisor
Cardenas Markets
Moreno Valley, California
01.2026 - 08.2026
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Supervised daily customer service operations and addressed team inquiries.
- Trained new cashiers on procedures and best practices for efficient service delivery.
- Handled cash, credit, and digital payments while ensuring security protocols were followed.
- Welcomed customers with a friendly smile and engaged them in conversation. and asked if they needed help.
- Maintained cleanliness and organization of the front end area throughout shifts.
Store Administrator
Cardenas Markets
Moreno Valley, California
03.2016 - 09.2024
- Managed daily store operations and ensured compliance with company policies.
- Scheduled staff shifts according to business needs while ensuring adequate coverage for peak hours.
- Monitored store cleanliness and safety standards to create a welcoming environment.
- Organized merchandise displays to enhance product visibility and appeal.
- Performed daily store opening and closing duties such as setting up displays and counting cash drawer contents.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Reviewed employee timesheets regularly to ensure hours worked were accurately recorded.
Cashier
Food 4 Less Supermarket
Perris, California
09.2012 - 07.2015
- Managed cash register operations and balanced cash drawers accurately.
- Processed payments efficiently and accurately using cash, check, credit card, gift card, or automatic debit to ensure smooth transactions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Guided customers in locating products and shared detailed information to enhance their shopping experience.
- Partnered with front-end staff to improve customer service and foster a collaborative checkout environment.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise to ensure product availability.
Education
High School Diploma -
Loara High Schhol
Anaheim, CA06-2011
Skills
- Customer service
- Employee training
- Team supervision
- Cash management
- POS systems
- Staff scheduling
- Operational oversight
- Team development
- Staff performance management
- Recruitment onboarding
- Financial reporting
- Problem solving
- Multitasking
- FLUENT IN [LANGUAGE]
- Relationship management
- Team supervision
Timeline
Customer Service Supervisor
Cardenas Markets
01.2026 - 08.2026
Store Administrator
Cardenas Markets
03.2016 - 09.2024
Cashier
Food 4 Less Supermarket
09.2012 - 07.2015
High School Diploma -
Loara High Schhol