Hannah Hunt
Pineville
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Owner/operator
Sanchez And Sons Llc
02.2020 - 01.2024
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Expanded knowledge of roofing materials, techniques, and cost effectiveness.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Installed chimney flashing, gutters and other roof components to direct smoke away and offer protection from elements.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Supervised apprentices and helpers, offering feedback and boosting skills.
- Cleaned up work areas upon completion of projects.
- Installed roof insulation to reduce energy costs.
- Trained and oversaw employees in roofing system installations.
Lead Teacher, Three-Year-Olds Classroom
Little Blessings Daycare
03.2022 - 02.2023
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Applied play-based strategies to provide diverse approaches to learning.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Customer Service Representative
Blackhawk Data Com
11.2021 - 08.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Analyzed network traffic and system logs to detect malicious activities.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Translator and Interpreter
Ben Landry Attorney At Law
01.2017 - 01.2020
- Translated documents from spanish to english.
- Provided verbal summaries of non-English documents to diverse audiences.
- Repeated and restructured complex translations to optimize understanding.
- Researched cultural etiquette and specific use of slang words.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Provided verbal summaries of non-English documents for immediate use.
- Replicated flow, style, and overall meaning of original texts.
Education
Bachelor of Science - Developmental Psychology
Liberty University
Lynchburg, VA05.2025
Skills
- Mechanical Recoveries
- Operational Reporting
- Operations Management
- Financial Planning
Languages
Spanish
Native or Bilingual
Timeline
Lead Teacher, Three-Year-Olds Classroom
Little Blessings Daycare
03.2022 - 02.2023
Customer Service Representative
Blackhawk Data Com
11.2021 - 08.2022
Owner/operator
Sanchez And Sons Llc
02.2020 - 01.2024
Translator and Interpreter
Ben Landry Attorney At Law
01.2017 - 01.2020
Bachelor of Science - Developmental Psychology
Liberty University
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