Dynamic leader with a proven track record at Nationwide Mutual Insurance Company, adept in complex problem-solving and influential leadership. Excelled in enhancing team accuracy and efficiency, with a knack for innovative solutions and resilient performance. Demonstrates integrity and a commitment to continuous learning, ensuring top-notch service and operational standards.
Overview
26
26
years of professional experience
Work History
AMC Crew Member
AMC Theaters
Phoenix, AZ
09.2024 - Current
Managed responsibilities across four key areas: Runner, Usher, Greeter, and Box Office.
Skillfully managed both opening and closing responsibilities at all locations.
Ensured guests felt seen and welcomed through respectful treatment and short interactions.
Provided solutions to both guest and team member challenges.
Maintained high-quality guest service standards.
Actively seeks coaching, and requests assistance when necessary, and appropriate.
Learns quickly and remembers new skills.
Reinsurance Claims Director
Nationwide Mutual Insurance Company
Wausau , WI
07.1998 - 08.2023
Managed team members effectively to ensure accuracy in claims adjudication.
Monitored performance metrics to ensure that departmental goals were met within established timeframes.
Collaborated with Human Resources personnel to fill open positions, conducting interviews and making hiring recommendations to upper management.
Conducted regular audits of claims files to ensure adherence to company policies and industry regulations.
Successfully Interacted with internal and external organizations such as underwriting, pricing, claims, brokers, legal counsel and other insurers and reinsurers when necessary.
Approved reserves and payments up to $1 Million.
Oversaw negotiations and settlements involving coverage and valuation disputes.
Education
Bachelor of Science - Environmental Chemistry & Pollution Control
Stockton State College
Pomona, NJ
05-1984
Skills
Positive company representation
Reliability and punctuality
Interactive communication skills
Complex Problem-solving
Creativity and innovation
Influential leadership
Resilience and persistence
Initiative and Self-motivation
Integrity and honesty
Willingness to learn
Affiliations
Hiking, Reading, Painting, Learning Polish language, Court Appointed Special Advocate
References
References available upon request.
Timeline
AMC Crew Member
AMC Theaters
09.2024 - Current
Reinsurance Claims Director
Nationwide Mutual Insurance Company
07.1998 - 08.2023
Bachelor of Science - Environmental Chemistry & Pollution Control
Stockton State College
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