Hannah James Kohl
Concord,NC
Summary
Dedicated and adaptable professional with a strong background in customer service, animal care, and event management. Skilled in communication, problem-solving, leadership, and teamwork. Proven ability to deliver exceptional service, maintain attention to detail, and adapt quickly to dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pet Pro Lead
Petsuitesinc
Charlotte, NC
08.2025 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Dasher
DoorDash
Greensboro/Charlotte, NC
10.2024 - Current
- Deliver food and other orders promptly and accurately to customers
- Manage app-based assignments efficiently
- Ensure customer satisfaction through excellent service
- Navigate routes safely and professionally
- Communicate effectively with customers to address concerns
Banquet Server
Charlotte City Club
Charlotte, NC
06.2025 - 08.2025
- Set up and break down banquet rooms for private events, corporate functions, and upscale dining experiences
- Provide high-level food and beverage service in a fast-paced, fine dining environment
- Follow detailed event orders (BEOs) to ensure seamless execution of events
- Maintain professionalism, attentive customer service, and strong communication with team and supervisors
- Collaborate with event coordinators and culinary staff to ensure guest satisfaction
- Adapt quickly to changing event needs while maintaining attention to detail
Dog Attendant
Doggos Dog Park and Pub
Greensboro, NC
03.2024 - 10.2024
- Supervised and cared for dogs in a dog-friendly environment
- Ensured the safety and well-being of all dogs
- Monitored interactions between dogs to prevent conflicts
- Maintained cleanliness and organization of the dog area
- Provided a welcoming environment for pets and owners
Dog Daycare Attendant
Pet Suites
Harrisburg, NC
06.2022 - 08.2023
- Supervised and cared for dogs in a safe environment
- Monitored playgroups to ensure positive interactions between dogs
- Fed and groomed dogs as needed
- Cleaned facilities to maintain hygiene
- Provided basic training and enrichment activities for dogs
Server and Hostess
T.G.I Fridays
Charlotte, NC
06.2020 - 04.2021
- Managed reservations and ensured timely seating of guests
- Collaborated with kitchen staff to deliver meals promptly and accurately
- Addressed customer concerns to ensure a positive dining experience
- Maintained cleanliness and organization of the dining area
Education
BA - Psychology
University of North Carolina at Greensboro
Greensboro, NC05.2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Problem resolution
Accomplishments
- Supervised a team of 10 staff members
Certification
CPR Certified
Additional Information
- Summer and college break employment history demonstrates adaptability and time management skills.
- Strong background in customer service and animal care, with a focus on safety and satisfaction.
- Certified in First-aid/CPR/AED
Languages
English
Native or Bilingual
Timeline
Pet Pro Lead
Petsuitesinc
08.2025 - Current
Banquet Server
Charlotte City Club
06.2025 - 08.2025
Dasher
DoorDash
10.2024 - Current
Dog Attendant
Doggos Dog Park and Pub
03.2024 - 10.2024
Dog Daycare Attendant
Pet Suites
06.2022 - 08.2023
Server and Hostess
T.G.I Fridays
06.2020 - 04.2021
BA - Psychology
University of North Carolina at Greensboro