Hannah Johnson
Harrodsburg,KY
Summary
Cheerful nursing student with history of exceeding customer and patient expectations. Calm and composed in stressful situations with successful record of reducing dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
6
6
years of professional experience
Work History
Nursing Care Technician
Kentucky Children's Hospital
Lexington, KY
05.2021 - Current
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Engaged with patient family and friends to provide courteous visit experience.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Comforted patients and provided reassurance and encouragement.
Customer Service Associate
Johnson’s Small Engine and Farm Supply
Harrodsburg, KY
05.2020 - 08.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Mercer County Senior High School
Harrodsburg, KY05.2020
Some College (No Degree) - Nursing
University of Kentucky
Lexington, KYSRNA -
Emergency Medical Training Professionals
Lexington, KY07.2021
Skills
- Client Support
- Safety regulations
- Customer Service
- Verbal Communication
- Technologically savvy
- Patient relations
- Adaptive team player
- Problem-solving abilities
- Courteous demeanor
- CPR Certified (BLS Course)
- Collecting vital signs
- Medical terminology knowledge
- Understands medical procedures
Timeline
Nursing Care Technician
Kentucky Children's Hospital
05.2021 - Current
Customer Service Associate
Johnson’s Small Engine and Farm Supply
05.2020 - 08.2020
High School Diploma -
Mercer County Senior High School
Some College (No Degree) - Nursing
University of Kentucky
SRNA -
Emergency Medical Training Professionals