Hannah Jonas
Mukwonago,WI
Summary
Friendly, out going, enthusiastic people person proficient at building positive relationships with new and existing customers by offering superior customer service. I am driven by my relationships with people and find them to be the most enriching form of payment. I understand that people are complex thus it is essential to be empathetic and accepting of peoples circumstances in order to ensure a company's success.
Overview
13
13
years of professional experience
Work History
Cashier/Sales/Stocker
Pet World Warehouse Outlet
Waukesha, WI
12.2017 - Current
- Trained and served as a peer coach for new sales associates.
- Directed individuals to merchandise locations.
- Analyzed and properly processed product returns and assisted customers with other selections.
- Accepted and processed returns.
- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Worked closely with a wide range of customers, asked questions, collected information and assessed needs.
Art Office Assistant
UW Whitewater
Whitewater, WI
10.2017 - 05.2018
- Escorted visitors to specific offices or meeting rooms.
- Assisted senior administrative professionals with daily work tasks.
- Scanned physical files into digital records.
- Prepared packages for shipment, pickup or courier delivery to customers.
- Greeted, assisted and directed visitors, vendors and the general public, employing a professional, courteous and respectful demeanor.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Created and edited documents such as correspondence, forms, reports and calendars.
- Answered incoming phone calls, responded to phone calls and in-person requests, handled internal communications and greeted visitors in the reception area.
Cashier/Vendor/Usher
Marcus Hillside Cinema
Delafield, WI
10.2012 - 03.2016
- Managed customer cash and credit card transactions using company point of sale system.
- Trained and developed new sales team associates in product knowledge, selling techniques and company procedures.
- Prepared merchandise for sales floor by pricing or tagging and displaying.
- Educated new staff on organizational policies and procedures to promote timely and effective integration.
- Worked closely with a wide range of customers, asked questions, collected information and assessed needs.
Cashier/Stocker/Greeter (Seasonal)
Penzeys Spices
Brookfield, WI
10.2015 - 01.2016
- Welcomed and greeted customers and offered friendly, knowledgeable assistance.
- Interacted with customers and resolved customer complaints in a friendly, service-oriented manner.
- Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Built relationships with customers to increase likelihood of repeat business.
Education
High School Diploma - undefined
Kettle Moraine High School
Wales, WI2012
Associate of Arts - undefined
UW Waukesha
Waukesha, WI2016
Bachelor of Science - Geography (major), Art History (minor)
UW Whitewater
Whitewater2020
Skills
- Planning and organization
- Skilled problem solver
- POS systems knowledge
- Strong conflict resolution skills
- Creative problem solver
- Strong client relations
- Positive and friendly
- Exceptional communication skills
- Strong interpersonal skills
- Quick learner
- People-oriented
Accomplishments
- Kettle Moraine High School
Received the “Respect, Responsibility, and Citizenship” award
- University Wisconsin-Waukesha
Three poems and two art pieces chosen for publication in the school’s newspaper, the Windy Hill Review
- Steinhafels / Waukesha
Three art pieces selected to be displayed on the showroom floor to enhance products for sale
Timeline
Cashier/Sales/Stocker
Pet World Warehouse Outlet
12.2017 - Current
Art Office Assistant
UW Whitewater
10.2017 - 05.2018
Cashier/Stocker/Greeter (Seasonal)
Penzeys Spices
10.2015 - 01.2016
Cashier/Vendor/Usher
Marcus Hillside Cinema
10.2012 - 03.2016
High School Diploma - undefined
Kettle Moraine High School
Associate of Arts - undefined
UW Waukesha
Bachelor of Science - Geography (major), Art History (minor)
UW Whitewater