Hannah Jones
Klamath Falls
Summary
Dedicated and dependable professional skilled in resolving customer issues and meeting deadlines. Approaches work with a positive attitude, demonstrating the ability to independently prioritize tasks and effectively meet company needs. Exceptional organizational skills, proactive mindset, and punctuality are key attributes, fostering a collaborative team-oriented environment.
Overview
9
9
years of professional experience
Work History
Private Housekeeper
Self Employed
Klamath Falls, OR
06.2021 - Current
- Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Managed household tasks efficiently, ensuring timely completion and high-quality results.
- Improved overall cleanliness of homes with meticulous attention to detail during deep-cleaning tasks.
- Swept, mopped and polished floors to remove dirt and grime and restore floor's protective layer.
- Anticipated clients'' needs proactively, resolving issues before they escalated into larger problems.
- Polished and dusted furniture, antiques and high-priced valuables to preserve pieces.
- Established trust-based relationships with clients through consistent professionalism coupled with genuine empathy towards individual requirements.
Kennel Attendant/Personal Assistant
Cherish K9 House
Klamath Falls, OR
06.2021 - 02.2023
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Maintained appropriate filing of personal and professional documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Accomplished project deadlines by assisting with task completion whenever required.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Enhanced patient care by assisting with medical procedures, including administering medications and vaccinations.
Full Service Shopper
Instacart
Yuma, AZ
05.2020 - 06.2021
- Assisted customers with food selection inquiries and other order customization requests
- Completed on-time deliveries with time management skills in store and by choosing the most efficient routes
- Politely assisted customers in person and via telephone
- Recommended, selected and helped locate and obtain out-of-stock items based on customer request
- Consistently received positive feedback from customers on performance reviews
Embroidery Machine Operator
Klamath Basin Sports
Klamath Falls, OR
05.2019 - 03.2020
- Read and interpreted work order to uphold specific guidelines and produce high-quality pieces
- Monitored machines, diagnosed problems and performed basic corrections to keep equipment operational during all shifts
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Examined sketches, sample articles and design specifications to ascertain number, shape and size of pattern parts
Call Center Agent
iQor
Klamath Falls, OR
02.2018 - 05.2019
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency
- Asked probing questions to determine service needs and accurately input information into electronic systems
Professional Cleaner
Orchard Hills Properties
Klamath Falls, OR
01.2016 - 02.2018
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks, toilet seats and shower area
- Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions
- Maintained building interiors with routine deep cleaning of high-traffic areas
- Identified major repair and maintenance needs and notified management of concerns
Education
Herbalism
Commonwealth Holistic Herbalism
OnlineGED -
Klamath Community College
Klamath Falls, OR05.2024
Skills
- Cleaning Experience
- Time management
- Problem resolution
- Team building
- Home maintenance
- Customer service
Timeline
Private Housekeeper
Self Employed
06.2021 - Current
Kennel Attendant/Personal Assistant
Cherish K9 House
06.2021 - 02.2023
Full Service Shopper
Instacart
05.2020 - 06.2021
Embroidery Machine Operator
Klamath Basin Sports
05.2019 - 03.2020
Call Center Agent
iQor
02.2018 - 05.2019
Professional Cleaner
Orchard Hills Properties
01.2016 - 02.2018
Herbalism
Commonwealth Holistic Herbalism
GED -
Klamath Community College