HANNAH JUDD
Colorado Springs,CO
Summary
Healthcare communication specialist with over 10 years of experience in clinical support, practice operations management, and implementation of care standards. Leader in animal rescue operations responsible for staff management, training, safety compliance, and client communication. Aiming to integrate expertise in healthcare operations with a commitment to animal welfare in veterinary practice management.
Overview
8
8
years of professional experience
Work History
Community Outreach & Foster Coordinator
Karl’s Canine Krew
01.2023 - Current
- Lead day-to-day rescue and foster care operations supporting a database of 100+ volunteers and foster families, with 20–40 active participants at any given time, coordinating placement and care while prioritizing animal safety, appropriate matching, and continuity of care.
- Conduct weekly foster check-ins to monitor animal wellbeing, address concerns early, and ensure compliance with care guidelines and safety protocols.
- Review, approve, and onboard approximately 2 foster applications per week, including application processing, home inspections, mini trainings, and follow-up education.
- Organized and facilitated monthly foster orientation meetings, providing onboarding, clarifying expectations, and delivering operational training to enhance engagement.
- Coordinate scheduling and follow-up for adoption events, orientations, and fundraising events, ensuring adequate staffing coverage and preparedness.
- Developed and distributed weekly communications to fosters and volunteers, ensuring clear operational updates, timely reminders, and addressing scheduling needs.
- Address urgent care and placement issues through rapid problem-solving and resource coordination to support animal welfare and client experience.
- Implement, document, and reinforce standard operating procedures and standards of care, ensuring safety, consistency, and compliance.
- Serve as a primary point of contact for fosters, adopters, and community partners, resolving conflicts and concerns with empathy, professionalism, and clear communication.
- Maintain accurate tracking systems for behavior notes, placement updates, communication logs, and scheduling workflows.
- Partner with rescue leadership to identify operational gaps, manage risk, and drive continuous improvement.
- Coordinated transportation logistics for veterinary appointments, managed scheduling and volunteer drivers to ensure timely care.
- Volunteer leadership role averaging 15–20 hours per week; 20+ hours during high-volume transport periods.
Speech-Language Pathologist
KidsCare Home Health
01.2018 - Current
- Managed full caseload of 15–20 clients weekly, balancing clinical service delivery with scheduling, documentation, and compliance.
- Coordinated 20–30 weekly appointments in fast-paced healthcare environment, adapting and prioritizing effectively.
- Communicate care plans, progress updates, and concerns with clients, families, physicians, and interdisciplinary care teams.
- Navigated emotionally sensitive client situations with empathy and professionalism, resolving conflicts effectively.
- Ensure accurate, compliant documentation aligned with healthcare regulations, payer requirements, and organizational policies.
- Support colleagues with workflow coordination, documentation standards, and process improvements
Education
Master of Science - Speech-Language Pathology
Texas Woman’s University
Denton12-2014
Bachelor of Science - Communication Disorders
Brigham Young University
Provo, UT04-2011
Skills
- Operations management
- Workforce scheduling
- Team leadership
- Client relations and conflict resolution
- Standard operating procedures
- Animal welfare advocacy
- Community engagement
- Compliance oversight
- Process improvement
- Healthcare technology
- Records management
Timeline
Community Outreach & Foster Coordinator
Karl’s Canine Krew
01.2023 - Current
Speech-Language Pathologist
KidsCare Home Health
01.2018 - Current
Master of Science - Speech-Language Pathology
Texas Woman’s University
Bachelor of Science - Communication Disorders
Brigham Young University