HANNAH J. WALLACE
Lewisburg,TN
Overview
4
4
years of professional experience
Work History
Operations Manager
River Rat's Canoe Rental
Columbia, Tennessee
2022.05 - Current
- Achieved two promotions within a year through consistent strong performance and dedication to operational excellence.
- Supported team with equipment handling, cleaning, and organization while managing social media and administrative tasks to maintain operational efficiency.
- Assist with daily operations in a fast paced outdoor recreation setting while providing excellent customer service to guests.
- Assisted customers with rentals, check-in procedures, and safety instructions to enhance guest experience and ensure safety.
Event Manager
The Barn at Sycamore Farms
Arrington, Tennessee
2026.03 - 2026.06
- Executed diverse events, enhancing guest experience from setup through completion.
- Managed event logistics, liaised with clients and vendors, and ensured smooth event execution alongside planner.
- Supported venue operations by maintaining organization, resolving issues promptly, and fostering a welcoming environment for guests.
Clerk III
Henry Horton State Park
Chapel Hill, Tennessee
2022.10 - 2025.12
- Assisted visitors with park information, campground and retail needs, and special events to enhance overall guest experience.
- Supported park operations by delivering customer service, assisting with events, marketing initiatives, and engaging guests in a public-facing hospitality and tourism environment.
- Contributed to promotional efforts and daily operations in a fast-paced state park setting while managing social media engagement.
- Achieved two promotions during tenure at Henry Horton.
Education
Bachelor of Science - Tourism And Hospitality Management
Middle Tennessee State University
Murfreesboro, TN2026-12
Associate of Science - Business Administration
Columbia State Community College
Columbia, TN2024-05
Highschool Diploma -
Forrest Highschool
Chapel Hill, TNSkills
- Operational efficiency
- Process improvement
- Client coordination
- Vendor management
- Social media marketing
- Social media management
- Customer service
- Interpersonal communication skills
- Conflict resolution
- Time management
- Team collaboration
- Critical thinking
- Microsoft office
- Records management
- Community engagement
- Performance metrics
- Operational strategy
Volunteer Experience
- Volunteer, GNHA Stars of the Industry Awards, Nashville, TN, 07/26
- Volunteer, GNHA Website Rebuilding, Nashville, TN, 07/26
- Event Volunteer, TNHTA Day on the Hill, Nashville, TN, 03/26
- Event Volunteer, MTSU THM Fundraiser Event, Nashville, TN, 04/26
- Event Volunteer, DVSAC - Show Your Till Luncheon, Murfreesboro, TN, 04/25
Publications And Studies
- Contribution in the Tennessee Conservationist, 01/01/26, Trails and Trees
- Research Study, Lines, Lanes, and Launches studying effective low cost blueway launches on the Duck River
- Research Study, Framing Conservation in Blueways: The Impact of Message Appeals on Consumer Responses to Environmental Initiatives
Timeline
Event Manager
The Barn at Sycamore Farms
2026.03 - 2026.06
Clerk III
Henry Horton State Park
2022.10 - 2025.12
Operations Manager
River Rat's Canoe Rental
2022.05 - Current
Bachelor of Science - Tourism And Hospitality Management
Middle Tennessee State University
Associate of Science - Business Administration
Columbia State Community College
Highschool Diploma -
Forrest Highschool