Hannah Keefer
Charleston,IL
Summary
Dedicated professional with a strong focus on customer service and conflict resolution. Proven ability to enhance customer experiences and support team collaboration through effective mentorship and training.
Overview
3
3
years of professional experience
Work History
Shift Lead
Ginger Ales
Charleston , IL
03.2024 - Current
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Resolved customer complaints promptly to enhance service experience.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Trained and mentored new staff on company policies and procedures.
- Performed opening and closing procedures such as counting money.
Intern
Trojan Designs
Charleston , IL
05.2023 - 05.2025
- Provided mentorship to new interns on school procedures and best practices.
- Collaborated with teachers to prepare classroom materials and resources, enhancing learning environment.
- Coordinated event planning and execution for in-person engagements, ensuring smooth operations.
- Organized and supported activities and events, facilitating successful engagement experiences.
Apparel Associate
Walmart
Charleston, IL
03.2023 - 03.2024
- Operated cash register and processed customer transactions.
- Helped manage inventory through accurate tagging and labeling.
- Provided assistance to customers when necessary to help increase overall customer satisfaction ratings.
Education
High School Diploma -
Charleston High School
Charleston, IL05-2025
Associate of Science - Secondary Education
Lake Land College
Mattoon, IL08-2026
Skills
- Supervisory experience
- Customer service
- Conflict resolution
- Training and mentoring
- Staff training
- Event coordination
- Team collaboration
- Customer relationship management
Timeline
Shift Lead
Ginger Ales
03.2024 - Current
Intern
Trojan Designs
05.2023 - 05.2025
Apparel Associate
Walmart
03.2023 - 03.2024
High School Diploma -
Charleston High School
Associate of Science - Secondary Education
Lake Land College