Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
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Mikayla Langer

Sheridan,WY

Summary

Confident and negotiable individual with strong prioritization and decision-making skills. Builds trust with direct and indirect business partners. Fully invested in building strong, motivated team to consistently deliver high-quality results against challenging targets. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively supervised or unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Lead

City Brew
Parish, NY
02.2016 - 03.2018
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Identified opportunities for operational improvements and communicated them to management.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Handled cash register transactions accurately while providing excellent customer service.

Kitchen Manager

Sawyer Brewing Co.
Spearfish, SD
11.2018 - 06.2021
  • Developed and implemented kitchen policies, procedures and quality standards.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
  • Created weekly schedules for kitchen staff members based on anticipated business volume.
  • Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
  • Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
  • Supervised food production processes ensuring high quality standards were met throughout each stage of preparation.

Taproom Manager

Luminous Brewhouse
Sheridan, WY
09.2021 - Current
  • Developed strategies to increase sales, such as offering discounts or promotions.
  • Ensured compliance with all applicable local, state, and federal laws and regulations.
  • Organized events, tastings, and other promotional activities to attract customers to the taproom.
  • Managed staff scheduling to ensure adequate coverage during peak times.
  • Worked closely with brewing team members on developing new beers for release at the taproom.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.

Education

Bachelor of Arts - Criminal Justice

University of Wyoming
Laramie, WY

Associate of Arts - Criminal Justice

Northern Wyoming Community College District - Sheridan College
Sheridan, WY
05.2023

Some College (No Degree) -

Black Hills State University
Spearfish, SD

High School Diploma -

Spearfish High School
Spearfish, SD
05.2018

Skills

  • Operations Monitoring
  • Performance Improvement
  • Conflict Resolution
  • Event Coordination
  • Supervisory Experience
  • Customer Service Excellence
  • Decision-Making
  • Strategic Planning
  • Multitasking and Organization
  • Relationship Building
  • Motivational Leadership

Certification

  • CPR Certified, 2019
  • CNA Certified, 2019

Affiliations

  • Gardening
  • Traveling
  • Hiking
  • Fishing
  • Reading

References

References available upon request.

Timeline

Taproom Manager

Luminous Brewhouse
09.2021 - Current

Kitchen Manager

Sawyer Brewing Co.
11.2018 - 06.2021

Shift Lead

City Brew
02.2016 - 03.2018

Bachelor of Arts - Criminal Justice

University of Wyoming

Associate of Arts - Criminal Justice

Northern Wyoming Community College District - Sheridan College

Some College (No Degree) -

Black Hills State University

High School Diploma -

Spearfish High School
Mikayla Langer