Hannah Kennedy
Summerville,SC
Summary
Dedicated professional with demonstrated strengths in customer service and time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Strong ability to embrace teamwork through effective communication, exchanges of ideas, and collective problem solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon Flex
11.2018 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Dispatcher
Redhawk Logistics LLC
06.2023 - 07.2024
- Monitored call needs and dispatched accordingly, communicating special instructions to drivers
- Assisted drivers in navigating unfamiliar areas or finding alternate routes
- Logged daily data in dispatch logs and databases
- Evaluated driver performance through regular reviews of delivery times, customer feedback, and incident reports
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 25 or more fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Delivery Driver
Red Hawk Logistics
06.2022 - 06.2023
- Inspected and cleaned vans daily
- Scanned, organized, and loaded totes in van
- Used the rabbit to scan, document, and navigate the route
- Safely and efficiently delivered packages and interacted with customers occasionally in a fast-paced environment
- Maintained an above-average scoring on Mentor weekly
- Alerted management to serious issues with customer deliveries and vehicle maintenance concerns
- Rescued other drivers if needed
- Adhered to delivery instructions to properly collect and deliver products
- Coordinated suitable routes to meet schedule demands
- Interacted with members of the public politely and professionally
- Met deadlines while working autonomously in a fast-paced environment
- Communicated with dispatchers to stay updated on any changes in routes or schedules.
Delivery Driver
Holy Ship LLC
08.2019 - 07.2020
- Inspected and cleaned vans daily
- Scanned, organized, and loaded totes in van
- Used the rabbit to scan, document, and navigate the route
- Safely and efficiently delivered packages and interacted with customers occasionally
- Maintained an above-average scoring on Mentor weekly
- Rescued other drivers if needed
- Returned to the station any undeliverable packages and debriefed.
Education
Associate Degree - Medical Assisting
Trident Technical College
Charleston, SC03.2018
Skills
- Pays great Attention to Detail
- Ability to effectively manage my time
- Reliability
- Problem-solving abilities
- Ability to effectively multitask
- Excellent Communication
- Excellent and empathetic Customer service and support
- Adaptability and Flexibility
- Self Motivation
- Proficient in MS Office
Certification
- State Farm Auto Certification
License
Texas All- Lines Adjuster License #3159288
South Carolina Insurance Claims Adjuster License #21136700
Timeline
Dispatcher
Redhawk Logistics LLC
06.2023 - 07.2024
Delivery Driver
Red Hawk Logistics
06.2022 - 06.2023
Delivery Driver
Holy Ship LLC
08.2019 - 07.2020
Delivery Driver
Amazon Flex
11.2018 - Current
Associate Degree - Medical Assisting
Trident Technical College