Hannah Keper
Oceanside,CA
Summary
Multifaceted individual with a well rounded background in customer service, communication, and client goal deliverance. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Dog Trainer
Got Sit Dog Training
San Diego, California
09.2025 - Current
- Developed customized training plans for dogs based on individual behavior assessments.
- Educated dog owners on proper handling and care techniques during training sessions.
- Assisted owners in addressing problem behaviors, such as barking, chewing, digging, and jumping.
- Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
- Partnered with local veterinarians, pet stores, and groomers to build community engagement and client trust.
Guest Relations Specialist
San Diego Humane Society
Oceanside, California
03.2023 - 07.2024
- Mastered canine body language and working with fearful dogs.
- Built strong customer bonds founded on trust and understanding to flourish animal welfare.
- Fostered 10+ dogs, taking special interest in aiding the rehabilitation of behavior dogs.
- Evaluated 100+ potential incoming shelter animals and assessed their compatibility with our specific shelter. Then, communicated determination in a compassionate manner for owners.
- Performed multiple administrative duties such as appointment scheduling, record maintenance, client billing, and recording all animal intake.
- Assisted in restraining 300+ private and shelter owned animals during examinations or treatments.
Accounting Assistant
LHH - Accounting Solutions
, CA
11.2021 - 12.2022
- Prepared hundreds of invoices for billing clients.
- Provided daily administrative support to the finance department as needed.
- Performed 20+ daily transactions to collect on delinquent accounts, while maintaining positive client relations.
Lead Lifeguard
LEGOLAND & LEGOLAND Resorts
Carlsbad, CA
05.2019 - 10.2021
- Managed daily 15+ lifeguards, 3+ attractions, and half the LEGOLAND Waterpark during the busiest seasons of the year.
- Instructed 50+ entry level guards on best practice CPR, water rescues, first aid, and land assistance such as crash bags, oxygen, and AEDs.
- Displayed strong customer service skills by responding promptly to patron inquiries or complaints.
- Spoke with children on a level they enjoyed and understood to effectively communicate the rules of each attraction.
Education
SGE Certified Lifeguard - Lifeguard Course
StarGuard Elite
05.2025 - 05.2025
CPR Certified - First Aid, CPR, AED, & Stop The Bleed
American Red Cross
01.2024 - 01.2024
Certified animal handling -
FEAR FREE SHELTERS
01.2024
Skills
- Red Cross First Aid/CPR (2024)
- Red Cross Stop the Bleed Certified (2024)
- StarGaurd Elite Certified Lifeguard (2025)
- Interpersonal communication
- Problem solving
- Positivity oriented personality
- Water safety
References
- Available upon request
Timeline
Dog Trainer
Got Sit Dog Training
09.2025 - Current
SGE Certified Lifeguard - Lifeguard Course
StarGuard Elite
05.2025 - 05.2025
CPR Certified - First Aid, CPR, AED, & Stop The Bleed
American Red Cross
01.2024 - 01.2024
Guest Relations Specialist
San Diego Humane Society
03.2023 - 07.2024
Accounting Assistant
LHH - Accounting Solutions
11.2021 - 12.2022
Lead Lifeguard
LEGOLAND & LEGOLAND Resorts
05.2019 - 10.2021
Certified animal handling -
FEAR FREE SHELTERS