Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
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HANNAH KOCIOLEK

Indianola,IA

Summary

Motivated and adaptable professional with a strong work ethic, exceptional interpersonal skills, and a proven track record of meeting company needs through organized practices. Thriving under pressure, excels at adapting to new situations to enhance the organizational brand. Experienced Teller with valuable experience in cash handling, customer service, and banking operations. Strong communication and problem-solving skills effectively address customer needs. Committed to accuracy in financial transactions to ensure a positive customer experience. Extensive experience using multiple different Wells Fargo systems.

Overview

5
5
years of professional experience

Work History

Teller

Wells Fargo
04.2024 - Current
  • Balanced cash drawers daily and resolved discrepancies to provide accurate data regarding cash flow
  • Disbursed cash and checks accurately while maintaining security of cash flows
  • Processed customer transactions promptly, minimizing waiting times
  • Promoted a welcoming atmosphere in the branch by greeting customers upon arrival and addressing them by name when possible
  • Assisted customers with account inquiries, resolving issues promptly and professionally
  • Assisted coworkers with transactions and balancing.
  • Traveled to assist other branches when needed.
  • Educated customers on use of banking website and mobile apps.
  • Identified customer needs and referred to bankers when appropriate.
  • Reduced queue times during peak hours with effective cash handling and prompt service.

Market Grille Clerk

Hy-Vee
08.2021 - 03.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment
  • Communicated effectively with other staff members regarding orders and menu changes
  • Greeted customers as they entered the store, provided friendly customer service, and responded to inquiries
  • Followed company guidelines for cleaning and sanitizing work surfaces and equipment
  • Operated cash registers, scanners, and computers to itemize and total customer purchases

Sandwich Artist

Subway
06.2020 - 07.2021
  • Completed opening, closing, and shift change tasks by following company guidelines
  • Maintained cleanliness of work area throughout shift
  • Used POS system and cash register to receive payments by cash, check, credit card, and voucher
  • Kept customer and food preparation areas clean and well-organized
  • Assisted team members during peak hours when necessary
  • Greeted customers and provided product knowledge
  • Delivered superior customer service focused on quality and meeting customer needs

Education

High School Diploma -

Indianola Highschool
Indianola Iowa
05-2022

Skills

  • Quality assurance

  • Effective verbal communication

  • Cash management

  • Telephone Etiquette

  • Handling Payments

  • Peer Relationships

  • Customer Satisfaction

  • Teamwork and Collaboration

  • Food Preparation

  • Customer Service

  • Time management

  • POS System Expertise

  • Money Handling

  • Notary

  • Leadership

  • Cash handling expertise

  • Rapid data entry skills

  • Drawer balancing

  • Account updating

Leadership Experience

  • Served as Philanthropic Chair in a Greek Life organization.
  • Served as House Manager in a Greek Life organization.

Timeline

Teller

Wells Fargo
04.2024 - Current

Market Grille Clerk

Hy-Vee
08.2021 - 03.2024

Sandwich Artist

Subway
06.2020 - 07.2021

High School Diploma -

Indianola Highschool

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HANNAH KOCIOLEK