Jatara Shirley
Southhaven,MS
Summary
Strong trainer and team manager with 17-year customer service career in High demand environments. Advanced communication, problem-solving and conflict management skills. Looking to offer skills and my background as a Customer Service Coordinator. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
12
12
years of professional experience
Work History
Teller
Wells Fargo Bank, N.A.
Memphis , TN
07.2019 - 02.2023
- Balanced daily cash deposits and vault inventory with zero error rate.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of bank records and client information.
- Performed daily reconciliation of teller drawer within established limits.
- Cross-sold additional bank products when applicable to meet customer needs.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Provided exceptional customer service while accurately processing routine transactions.
Customer Service Coordinator
C Spire Wireless
Multiple Locations, TN
01.2015 - 06.2019
- Primary line of customer-facing responsibility for the company when serving on the sales floor
- Primary store inventory manager responsible for physical product receipt, organization, and distribution
- Consistently meet and exceed sales goals and maintain strong customer retention
- Provide in-store training and guidance for newly hired permanent staff as well as temporary staff when necessary
- Provide exceptional customer service in accordance with C Spire company mission statement and goals
- Directly responsible for compiling and distributing daily revenue percentage reports.
- Delegated work to staff, setting priorities and goals.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Banking Associate
Trustmark Bank
Memphis, TN
01.2013 - 01.2015
- Assist customers in day-to-day banking transactions
- Complete applications and supporting documents for loans, money transfers, and other customer banking needs
- Provide training for new employees in the aspects of financial transaction processes and banking software
- Respond to general customer service inquiries regarding company products and services
- Responsible for upholding industry-standard customer information security in accordance with company policy.
Baking Teller Representative
Bank of America
Memphis, TN
01.2011 - 01.2013
- Serve as a customer-facing sales and service representative
- Directly responsible for inside window as well as drive-through teller transactions
- Respond to general customer service inquiries regarding company products and services
- Responsible for upholding industry-standard customer information security in accordance with company policy
- Assist other banking associates during peak times to ensure timeliness of customer transactions for efficiency.
Education
High School Diploma -
Wooddale High School
Memphis, TN05.2005
Skills
- Customer Service Excellence
- Quality Assurance
- Documentation Abilities
- Payment Processing
- Register Oversight
- Register Operations
- Complaint Resolution
- Handling Escalations
- Audit Support
- Schedule Coordination
- Workflow Management
- Cash Handling
- Problem-Solving
- Excellent Time Management Skills
- Purchasing and Procurement
Skills Software
- Customer Service Satisfaction
- Team Leadership
- Sales and Product Marketing
- Recruiting and Scheduling
- Training and Development
- Audit Management
- Microsoft Office Suite
- Inventory (IPS)
- Oracle
Professional Accomplishments
- Frequently recognized by C Spire management for exceptional sales numbers and positive customer surveys
- Promoted to Customer Service Coordinator at C Spire by demonstrating stellar leadership among peers
- Recognized with several awards for outstanding job performance at CarMax
Career Focus
Seeking a career opportunity to assist an organization that offers development and growth opportunities by becoming an instrumental part of your management team, improving long-term relationships with clients, and operating with the utmost level of honesty, integrity, and professionalism.
References
Professional and Personal References Available Upon Request
Timeline
Teller
Wells Fargo Bank, N.A.
07.2019 - 02.2023
Customer Service Coordinator
C Spire Wireless
01.2015 - 06.2019
Banking Associate
Trustmark Bank
01.2013 - 01.2015
Baking Teller Representative
Bank of America
01.2011 - 01.2013
High School Diploma -
Wooddale High School
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