Hannah Kough

• Directed product strategy, aligning hat designs with customer trends and brand direction.
• Managed inventory planning, ensuring materials and finished products supported sales demand.
• Negotiated with vendors, sourcing quality materials at favorable pricing.
• Oversaw e-commerce operations, maintaining accurate listings, orders, and fulfillment workflow.
• Established quality control standards for construction, fit, and finishing consistency.
• Coordinated customer service resolution, protecting brand reputation and repeat business.
• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Developed a strong company culture, fostering teamwork and collaboration among staff members.
• Conducted target market research to scope out industry competition and identify advantageous trends.

• Greeted guests upon arrival and delivered attentive premium hospitality in club dining environment.
• Managed seating assignments and waitlist flow to maintain organized guest entry.
• Coordinated with servers and support staff to ensure smooth table turnover and service pacing.
• Confirmed reservations and accommodated special seating requests with accuracy and professionalism.
• Monitored front-of-house presentation to maintain clean, welcoming, and guest-ready entrance areas.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

• Coordinated daily property inspections to identify maintenance needs and ensure guest-ready facilities.
• Logged service requests and tracked resolution status for accurate follow-up on property issues.
• Assisted vendors and maintenance teams with access, scheduling, and work order coordination.
• Monitored cleanliness and order across common areas to support consistent property standards.
• Collaborated with property managers on various projects, contributing to overall company success and growth.

• Supported lead teacher with daily classroom routines, transitions, and age-appropriate activities.
• Supervised children during play, meals, and rest periods to maintain safe environment.
• Assisted with lesson preparation, learning centers, and cleanup tasks to keep classroom organized.
• Reinforced behavior expectations through consistent redirection and positive guidance.
• Helped maintain attendance, supply organization, and classroom readiness for each day.
• Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

• Took golf cart reservations

• Cleaned and washed used golf carts

• Organized parking lot to make sure all carts could be fit

• Wrote contracts out to every customer renting a cart

• Greeted guests with friendly communication

• Took reservations and on the phone to-go orders

• Communicated with kitchen and dining about wait times and how many tables could be seated

• Helped servers clean to make an appropriate turn around time

• Greeted guests upon arrival and delivered attentive premium hospitality in club dining environment.
• Managed seating assignments and waitlist flow to maintain organized guest entry.
• Coordinated with servers and support staff to ensure smooth table turnover and service pacing.
• Confirmed reservations and accommodated special seating requests with accuracy and professionalism.
• Monitored front-of-house presentation to maintain clean, welcoming, and guest-ready entrance areas.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.