Hannah Krzywkowski
Cincinnati,OH
Summary
Enthusiastic and reliable with a passion for providing excellent customer service and creating memorable dining experiences for restaurant customers. Upbeat, friendly, and engaging personality. Flexible approach in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Committed to fostering repeat business through excellent customer service.
Overview
4
4
years of professional experience
Work History
Server
Hard Rock Cafe
02.2023 - 05.2024
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked guests' identification daily before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
- Maximized table turnover rate by 5% by efficiently managing reservations and seating arrangements.
Server
Taste Of Belgium
03.2022 - 02.2023
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales by 10% by upselling higher-end products to customers.
- Processed orders and sent them to kitchen employees for preparation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cashier
Home Goods
05.2021 - 03.2022
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Assisted over 100 customers daily with purchases, locating items, and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
Office Assistant
University Of Cincinnati - Enrollment Services
08.2020 - 05.2021
- Contributed to positive work environment by fostering open communication among colleagues.
- Advising on enrollment services for 100+ current and potential graduate students daily via calls, emails, and visitor interactions
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Developed and implemented office policies to enhance efficiency in operations.
Education
Bachelor of Science - Computer Science
University of Cincinnati
Cincinnati, OH12.2026
Bachelor of Arts - Philosophy
University of Cincinnati
Cincinnati, OH12.2026
Skills
- Warm and Friendly
- Cool Under Pressure
- Table Monitoring and Turnover
- Upselling and Cross-Selling
- Food Safety Standards
- Materials Organization
- Multitasking and Prioritization
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- High Volume Dining
- Efficient Service
- Professional Demeanor
Timeline
Server
Hard Rock Cafe
02.2023 - 05.2024
Server
Taste Of Belgium
03.2022 - 02.2023
Cashier
Home Goods
05.2021 - 03.2022
Office Assistant
University Of Cincinnati - Enrollment Services
08.2020 - 05.2021
Bachelor of Science - Computer Science
University of Cincinnati
Bachelor of Arts - Philosophy
University of Cincinnati
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