Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Kutz

Wichita,KS

Summary

Proven multitasker and customer service expert, adept at managing high-pressure situations with grace. At Bricktown Brewery, I enhanced guest relations and streamlined operations, training new staff to uphold service excellence. Skilled in POS operations and conflict resolution, I consistently ensured seamless dining experiences, contributing to a significant improvement in customer satisfaction.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess/To-Go Specialist

Bricktown Brewery
09.2023 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.

Restaurant Hostess

Olive Garden
08.2022 - 09.2023
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.

Server/Restaurant Hostess/Restaurant Busser

Jimmy's Egg
12.2021 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Education

High School Diploma -

Valley Center High School
Valley Center, KS

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Cash Handling
  • Conflict Resolution
  • Complex Problem-Solving
  • Coordinating tasks
  • Guest Relations
  • Judgment and Decision Making
  • POS system operations

Timeline

Restaurant Hostess/To-Go Specialist

Bricktown Brewery
09.2023 - Current

Restaurant Hostess

Olive Garden
08.2022 - 09.2023

Server/Restaurant Hostess/Restaurant Busser

Jimmy's Egg
12.2021 - 08.2022

High School Diploma -

Valley Center High School

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Hannah Kutz