Hannah Ladouceur
Sonoma,CA
Summary
Detail-oriented administrative professional specializing in event coordination and member services. Successfully managed logistics and communications to enhance guest experiences and facilitate high-touch events. Proficient in using WineDirect CRM and POS systems to support seamless operations in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Lead Event Coordinator
Adair Family Wines - Viansa
Sonoma, California
04.2026 - Current
- Organized events from inception to completion in fast-paced environments.
- Coordinated logistics for event setup, ensuring optimal layout and equipment for guest experience.
- Managed vendor relationships and negotiated contracts for optimal services.
- Facilitated communication between clients, vendors, and staff to swiftly resolve issues and maintain event flow.
- Developed contingency plans for inclement weather and unforeseen circumstances.
- Ensured all necessary permits were secured prior to outdoor ceremonies.
- Provided on-site support during events, proactively resolving problems to ensure successful execution.
- Provided assistance to guests with inquiries about amenities and event details. with inquiries regarding amenities and event details.
Wine Club & Member Services Coordinator
Adair Family Wines - Viansa Winery
Sonoma, CA
02.2025 - 04.2026
- Managed wine club membership, overseeing onboarding, tier transitions, and shipping logistics to ensure seamless member experience.
- Communicate with members via email, phone, and text, providing personalized support and resolving issues.
- Coordinated member events and pick-up parties, handling invitations, RSVP tracking, and logistics to enhance member engagement.
- Maintain accurate customer records and shipping compliance using WineDirect CRM.
- Collaborate with operations, sales, and events teams to execute promotions and enhance the member experience.
- Contributed to newsletters, email campaigns, and social media content, promoting wine club offerings and fostering member connection.
Assistant Tasting Room Manager
Viansa Winery
Sonoma, CA
10.2023 - 02.2025
- Oversaw daily tasting room operations, including staffing, scheduling, and team performance.
- Managed inventory, collateral, and supplies to ensure seamless tastings and events.
- Trained staff on best practices for fulfillment and shipping, enhancing accuracy during high-volume seasons.
- Processed transactions and orders using WineDirect and POS systems, ensuring accuracy and efficiency.
Lead Host
Viansa Winery
Sonoma, CA
04.2023 - 10.2023
- Managed guest reservations and seating arrangements for optimal service flow.
- Coordinated front-of-house logistics to optimize guest flow during peak service hours.
- Trained and mentored new hosts to ensure consistent service standards.
- Trained new hosting staff to uphold high hospitality standards and enhance guest experience.
Tasting Room Host
Viansa Winery
Sonoma, CA
08.2022 - 04.2023
- Delivered personalized tasting experiences, enhancing guest knowledge of wine club membership benefits.
- Provided detailed information about wine selections and tasting options.
- Managed reservation systems to ensure smooth guest flow.
- Captured guest information in WineDirect CRM, fostering long-term engagement.
- Created a positive first impression for guests arriving at the winery.
Administrative Assistant
DW Construction
Sonoma, CA
01.2016 - 12.2022
- Provided overflow administrative support during high-volume periods to facilitate smooth operations.
- Organized and maintained company files and financial documents to ensure easy access and compliance.
- Recorded check and deposit transactions in accounting software to maintain accurate financial records. into QuickBooks and performed document shredding and filing.
- Implemented filing systems to streamline document retrieval processes.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Associate of Arts - Business: Real Estate(AA)
Santa Rosa Junior College
Santa Rosa, CA05-2024
A.S. - Kinesiology
Santa Rosa Junior College
Santa Rosa, CA05-2023
A.S. - Health, Fitness & Nutrition
Santa Rosa Junior College
Santa Rosa, CA12-2020
Intro to Physical Therapy Assistant -
Sacramento City College
Sacramento, CA12-2020
Physical Therapy Aide Certificate -
Santa Rosa Junior College
Santa Rosa, CA09-2020
General Studies Coursework -
Napa Valley College
Napa, CA01-2019
Skills
- Event and Operation planning and logistics
- Event operations management
- CRM and POS systems
- RSVP management and follow-up
- Event registration management
- Venue logistics coordination
- Executive and administrative support
- Microsoft Office and Google Suite
- Customer communication
Timeline
Lead Event Coordinator
Adair Family Wines - Viansa
04.2026 - Current
Wine Club & Member Services Coordinator
Adair Family Wines - Viansa Winery
02.2025 - 04.2026
Assistant Tasting Room Manager
Viansa Winery
10.2023 - 02.2025
Lead Host
Viansa Winery
04.2023 - 10.2023
Tasting Room Host
Viansa Winery
08.2022 - 04.2023
Administrative Assistant
DW Construction
01.2016 - 12.2022
Associate of Arts - Business: Real Estate(AA)
Santa Rosa Junior College
A.S. - Kinesiology
Santa Rosa Junior College
A.S. - Health, Fitness & Nutrition
Santa Rosa Junior College
Intro to Physical Therapy Assistant -
Sacramento City College
Physical Therapy Aide Certificate -
Santa Rosa Junior College
General Studies Coursework -
Napa Valley College