Hannah Laffoon
Charlotte,North Carolina
Summary
Proven team collaborator and customer service expert, I enhanced visitor experiences at Carolina Raptor Center and boosted team efficiency at MeaganKelly Designs. Skilled in cash handling and demonstrating patience and empathy, I excel in creating positive environments and fostering customer relationships, significantly contributing to workplace productivity and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Docent
Carolina Raptor Center
11.2024 - Current
- Enhanced visitor experience by providing engaging and informative guided tours.
- Provided exceptional customer service by addressing visitor inquiries and concerns promptly and professionally.
- Maintained a welcoming and inclusive environment for diverse groups of visitors, promoting positive experiences.
Sales Associate
Sip Co.
08.2023 - 06.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Intern
MeaganKelly Designs
11.2022 - 08.2023
- Assisted in reducing production time by efficiently organizing workstations and maintaining a clean workspace.
- Boosted overall team efficiency by willingly assisting colleagues during peak work periods or stepping in to cover absences, ensuring uninterrupted production flow.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
Education
Associate of Arts - Psychology
Rowan Cabarrus Community College (current)
1531 Trinity Church Rd, Concord, NC 2802705-2028
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Cash handling
- Team collaboration
- Time management skills
- Reliability and punctuality
- Professionalism and courtesy
- Product knowledge
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Docent
Carolina Raptor Center
11.2024 - Current
Sales Associate
Sip Co.
08.2023 - 06.2024
Intern
MeaganKelly Designs
11.2022 - 08.2023
Associate of Arts - Psychology
Rowan Cabarrus Community College (current)
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