Kimberlee Guthrie
Summary
Personable and engaging, I am passionate about meeting customers' needs and making meaningful connections. I have consistently seen great sales outcomes by always keeping a positive mood when addressing customers, no matter the job, setting, and circumstance. Customer service is the top priority of any position I take on, with learned expert advice and sales recommendations following closely.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Docent
Carnegie Visual Arts Center
08.2024 - Current
- Responsible for answering phones, greeting visitors, and staying informed on current exhibits to present information to a diverse audience
- Handles gallery sales and gift shop sales
- Works to ensure a wonderful yet educational visit for all guests
Shift Supervisor
Starbucks, Redstone Arsenal (AAFES)
01.2024 - 12.2024
- Led a team of baristas to ensure excellent customer service, cleanliness, and a positive environment
- Analyzes financials to improve sales
- Continual problem-solving to keep the workflow smooth and operations effective
Starbucks Barista
Starbucks, Redstone Arsenal (AAFES)
02.2023 - 01.2024
- Sought to keep the customer as the focus
- Worked to build connections with regular guests by learning names, orders, and preferences
- Took initiative to ensure the floor and back room were kept to high standards
- Created a positive space for both coworkers and guests by maintaining an optimistic mood and a friendly demeanor
Starbucks Barista
Starbucks, Target
08.2020 - 01.2023
- Delivered outstanding customer service skills while approaching guests with warmth and fulfilling accurate orders promptly
- Managed organization of incoming truck and backroom stock
- Kept a calm disposition during times of high volume and unexpected guest reactions
Barista / Cook
Grind N Crepe
09.2019 - 03.2020
- Took orders using the Square system, prepared food and crepes, prepared coffee drinks and smoothies, cleaned and sanitized dining area and kitchen
Sales Associate
Lake Ridge Nursery
05.2019 - 08.2019
- Was responsible for upkeep and care of plants
- Worked towards maintenance of outdoor company grounds and in-shop cleanliness
Online Sales Associate
Spiral Creations Jewelry and Antiques
09.2018 - 12.2018
- Responsible for upkeep of online Etsy shop, created and refurbished Etsy listings, worked in store as sales associate
- Photographed and edited pictures of products for online sales
- Compared similar online listings to product of interest for successful marketing
Education
AS - General Education
Calhoun Community College
Skills
- Customer Service
- Creative eye
- Leadership
- Cultural Competency
- Problem-solving
- Friendly and outgoing
- Food safety compliance
- Consistency maintenance
Accomplishments
Promoted to Shift Supervisor after one year of working for AAFES Starbucks. Gained several return customers to AAFES Starbucks store and Target Starbucks store by daily forming personal connections.
Certification
- Servsafe Food Manager Certification
- Barista Basics Certificate - Starbucks
- Workforce Management Training
Timeline
Docent
Carnegie Visual Arts Center
08.2024 - Current
Shift Supervisor
Starbucks, Redstone Arsenal (AAFES)
01.2024 - 12.2024
Starbucks Barista
Starbucks, Redstone Arsenal (AAFES)
02.2023 - 01.2024
Starbucks Barista
Starbucks, Target
08.2020 - 01.2023
Barista / Cook
Grind N Crepe
09.2019 - 03.2020
Sales Associate
Lake Ridge Nursery
05.2019 - 08.2019
Online Sales Associate
Spiral Creations Jewelry and Antiques
09.2018 - 12.2018
AS - General Education
Calhoun Community College
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