HANNAH LANDERS
Vandalia,MO
Summary
A data management professional prepared to excel in data entry roles. Known for efficiently handling data with precision and maintaining high standards in all tasks. Committed to team collaboration and consistently meeting targets, showcasing adaptability and reliability. Skilled in data entry software and maintaining data integrity.
Overview
8
8
years of professional experience
Work History
Analyst II, Business Process Transactions
DXC Technology
04.2023 - Current
- Compared transcribed data with contract documents to detect and correct errors.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Followed data entry and IRS protocols, rules and regulations.
- Cross trained with various contract types to be a fluid employee who can go where needed as needed.
Senior Account Representative
Shelter Insurance
10.2021 - 04.2023
- Navigated customer objections to skillfully close sales
- Resolved customer issues quickly to recapture customer loyalty and prevent lost sales
- Addressed customer inquiries and concerns using extensive product knowledge
- Processed system changes for client requests and profile updates to keep portfolio information current and organized.
Senior Account Representative
State Farm
02.2019 - 09.2021
- Issued correspondence to customers to notify of account changes and to encourage payment of delinquent accounts
- Monitored and maintained assigned accounts and inbound calls
- Explained and translated complex concepts into simple content for easy comprehension before onboarding new staff
- Worked closely with other team members to exchange information on contracts and best practices for client interactions.
Website Update Coordinator
Etrailer.com
08.2017 - 01.2019
- Worked closely with multiple departments to insure accurate product information
- Coordinated initial and additional resources to meet project needs
- Participated in seminars and additional training to expand knowledge and skills.
Education
Bachelor of Science - Agricultural Education - Leadership
University of Missouri
12.2013
Skills
- Exceptional customer service skills
- Research prioritization
- Data entry and 10-key
- Multitasking and task organization
- Data entry error correction
- Account management
- Data entry and recording
- Coordinate employee training and create and maintain training documentation
Timeline
Analyst II, Business Process Transactions
DXC Technology
04.2023 - Current
Senior Account Representative
Shelter Insurance
10.2021 - 04.2023
Senior Account Representative
State Farm
02.2019 - 09.2021
Website Update Coordinator
Etrailer.com
08.2017 - 01.2019
Bachelor of Science - Agricultural Education - Leadership
University of Missouri
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