Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Ledet

Beaumont,TX

Summary

Dynamic and results-oriented Customer Service Representative with proven expertise in problem resolution and customer satisfaction, at Ameritas. Skilled in active listening and critical thinking, I excel in transforming customer challenges into loyalty and repeat business. Demonstrates exceptional customer service and data entry abilities, ensuring high service levels and productivity. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative Remote

Ameritas
02.2022 - Current
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Representative Remote

InfoCision
01.2019 - 10.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Lamar Institute of Technology
Beaumont, TX

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Customer Relations
  • Problem Resolution
  • Data Entry

Timeline

Customer Service Representative Remote

Ameritas
02.2022 - Current

Customer Service Representative Remote

InfoCision
01.2019 - 10.2021

High School Diploma -

Lamar Institute of Technology
Hannah Ledet