Hannah Lemburg
Columbia Falls,MT
Summary
Results-driven sales and customer service professional with expertise in managing multiple accounts and driving revenue growth. Skilled in team leadership, program coordination, and providing exceptional client experiences. Known for clear communication, problem-solving, and operational excellence.
Overview
6
6
years of professional experience
Work History
Business & Sales Manager
Heritage Knife Shop
12.2024 - Current
- Oversaw daily operations, sales activity, inventory, and vendor coordination to ensure smooth business performance.
- Led sales and customer service efforts, resolving escalations and tracking performance metrics.
- Managed budgets, expenses, invoicing, and financial reporting for ownership.
- Supervised staff scheduling, onboarding, and adherence to company standards.
- Acted as liaison between ownership, staff, and vendors, maintaining professionalism and confidentiality.
Outfitter / Pro Program Sales Manager
FORLOH, INC.
01.2022 - 12.2024
- Managed multiple outfitter and professional accounts, ensuring strong relationships and seamless program operations.
- Maintained clear, professional communication with guides and outfitters worldwide to coordinate partnerships and deliver exceptional experiences.
- Developed and implemented strategies to support program growth, engagement, and client satisfaction.
- Oversaw onboarding, training, and support for participating partners, ensuring adherence to company standards.
- Monitored performance metrics, provided feedback, and identified opportunities for process improvements.
- Collaborated cross-functionally with internal teams to align marketing, sales, and operational initiatives.
Retail & Customer Service Assistant Manager
FORLOH, INC.
06.2020 - 12.2024
- Delivered exceptional customer experiences through expert product knowledge, personalized recommendations, and hands-on support in-store and online.
- Managed daily retail operations, including inventory tracking, ordering, merchandising, and store presentation.
- Oversaw transaction processing, cash handling, and reconciliation to ensure accuracy and accountability.
- Supervised, trained, and motivated staff to maintain high service standards and operational efficiency.
- Resolved customer inquiries and issues promptly and professionally, fostering long-term client relationships.
- Coordinated with corporate teams on product launches, promotions, and events to drive sales and brand awareness.
- Maintained clear communication across departments to ensure seamless operations and consistent customer satisfaction.
Customer Service Representative
Glacier Jet Center
10.2019 - 06.2020
- Provided first-class service to private aircraft owners, charter clients, and flight crews in a luxury aviation environment.
- Coordinated arrivals, departures, ground transportation, catering, and special requests. Processed fuel orders, invoices, and payments accurately.
- Communicated with ramp operations, line service, and dispatch to ensure seamless handling.
- Managed multiple client accounts with professionalism and attention to detail, delivering prompt, courteous assistance in person and by phone.
Education
High School Diploma -
Columbia Falls High School
Columbia Falls, MT06-2015
Skills
- Customer Service & Client Relationship Management
- Multi-Account & Online Customer Support
- Sales Strategy, Upselling & Revenue Growth
- Inventory Management & Retail Operations
- Transaction Processing & POS Systems
- Staff Training, Supervision & Team Leadership
- Program & Account Management (Global Partners)
- Clear Professional Communication
- Event Planning & Promotional Coordination
- Microsoft Office Suite & Data Management
Timeline
Business & Sales Manager
Heritage Knife Shop
12.2024 - Current
Outfitter / Pro Program Sales Manager
FORLOH, INC.
01.2022 - 12.2024
Retail & Customer Service Assistant Manager
FORLOH, INC.
06.2020 - 12.2024
Customer Service Representative
Glacier Jet Center
10.2019 - 06.2020
High School Diploma -
Columbia Falls High School
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