Jade Williams
Garland
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Customer service driven and eager to make a positive impact.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Business Manager
Massage Envy
10.2016 - Current
- Customer service driven
- Developed and implemented strategies for increasing profits and reducing costs to maximize business growth
- Managed daily operations to ensure efficient service delivery and client satisfaction.
- Oversaw inventory management and supply ordering for optimal resource allocation.
- Implemented marketing strategies to promote services and attract new clients.
- Coordinated scheduling of appointments to maximize therapist availability and client flow.
- Conducted performance evaluations to support employee development and engagement.
- Fostered a positive work environment through effective communication and team collaboration.
- Identified potential partnerships that resulted in mutually beneficial collaborations.
- Developed effective marketing campaigns that increased brand awareness and drove sales growth.
- Successfully managed multiple teams in a fast-paced environment, ensuring deadlines were met and customers satisfaction was achieved.
- Organized and participated in face-to-face meetings and videoconferences to deliver opportunities to business clients.
- Created sales presentations, conducted seminars, and participated in meetings.
- Tracked key performance indicators to measure progress and identify areas of improvement.
- Uncovered prospect mission-critical priorities and presented solutions to deliver against sales metrics and KPIs.
- Provided guidance and mentorship for junior-level staff members
Restaurant Hospitality
Razzo’s Cajun Restaurant & On The Border
03.2014 - 09.2016
- Arranged reservations
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods for all food served in restaurant.
- Maintained cleanliness of the restaurant
- Supervised operational procedures during events including registration process, lead capture systems and hospitality areas.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
- Contributed ideas for improving operational efficiency within the restaurant environment.
- Provided excellent customer service to guests and clients ensuring their satisfaction with hospitality services.
- Managed daily operations
- Familiarity with relevant laws pertaining to health and safety regulations within the hospitality industry.
- Identified potential problems before they arose by proactively monitoring the flow of traffic within the restaurant.
Education
Diploma - undefined
Sachse High School
Sachse, TX07.2013
Skills
- Leadership & Team Management
- Sales & Revenue Growth
- Customer Service & Client Relationship Management
- Strategic Planning & Business Development
- Profit & Loss (P&L) Management
- Store Operations & Performance Optimization
- Time Management & Multitasking in Fast-Paced Environments
- Payroll & Cash Handling Accuracy
- Policy Implementation & Loss Prevention
- Proficient in Microsoft excel, Power Point, and Word
Certification
•PCRK Business Development course
August 2023
Timeline
General Business Manager
Massage Envy
10.2016 - Current
Restaurant Hospitality
Razzo’s Cajun Restaurant & On The Border
03.2014 - 09.2016
Diploma - undefined
Sachse High School