Hannah L'Herault
Madison
Summary
Dynamic professional with a proven track record at American Family Insurance, excelling in cross-functional collaboration and problem-solving. Successfully transformed strategies into practices that enhanced customer satisfaction. Recognized for mentoring colleagues and driving initiatives that increased engagement, showcasing strong communication and critical thinking skills.
Overview
15
15
years of professional experience
Work History
Wholesale and Customer Operations Representative
American Family Insurance
02.2024 - Current
- Establish and maintain rapport with our agents and their staff members by consistently providing attentive support which exceeds expectations
- Transforms strategy into standard practice with measurable KPIs
- Partner with other team members and departments for seamless issue resolution, fostering a collaborative work environment focused on customer satisfaction
- Maintain detailed records of customer interactions, ensuring accurate tracking and follow-up on all concerns in a timely fashion
- Mentor, train, and share knowledge with colleagues, and help to onboard new teammates
Instacart Shopper
Maplebear Inc.
07.2022 - 02.2024
- Executed efficient order picking and delivery processes to meet and surpass customer expectations
- Shopped every customer's order effectively and efficiently while navigating store layouts to locate products quickly
- Managed multiple orders simultaneously while maintaining attention to detail
- Received all Five-Star Reviews from customers who rated performance
General Manager
Conway Theatres - Vilas & Lakeland Cinemas
03.2010 - 07.2016
- Launched a "We Proudly Serve Starbucks" coffee shop to attract new movie patrons and boost consumer spending values
- Developed and implemented special movie promotions - such as Senior Matinee Movie Day and Friday Student Night - which led to a 30% increase in customers
- Community outreach with Eagle River Business Association (nominated vice president) and participation in other citywide events
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations with film companies
Education
Paralegal Studies
Rasmussen College
Wausau, WI - OnlineClaims Adjuster Certified Professional
WebCE
Online10-2022
Skills
- Cross-functional collaboration
- Problem-solving skills
- Critical thinking
- Strong communication skills
Licenses
- 70-20 All Lines Adjuster
- Property & Casualty
Timeline
Wholesale and Customer Operations Representative
American Family Insurance
02.2024 - Current
Instacart Shopper
Maplebear Inc.
07.2022 - 02.2024
General Manager
Conway Theatres - Vilas & Lakeland Cinemas
03.2010 - 07.2016
Paralegal Studies
Rasmussen College
Claims Adjuster Certified Professional
WebCE
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