Hannah Little
Virginia Beach,Virginia
Summary
Skilled and hardworking Technician with over seven years of creative installation experience, which has fostered many diverse skillsets. Has brought many consumer events to life from blueprints. Operated heavy machinery, worked at great heights, and did many other difficult tasks in order to make these events happen efficiently, safely, and logistically. Proven adaptability and malleability in ever-changing work environments. Currently studying and excelling in Electronics Engineering Technology at Tidewater Community College and expect to graduate with a Certificate by May 2023. These Studies, plus well-rounded experience in the planning and execution of high volume consumer events, are a solid foundation for building a valuable Technician.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Events Installation Technician
Busch Gardens Williamsburg
Williamsburg, VA
07.2014 - 02.2022
- Installed numerous consumer events, such as Howl-O-Scream, Christmas Town, Food & Wine Fest, which were experienced by tens of thousands of patrons every season.
- Used and operated heavy machinery, such as aerial boom lifts and forklifts.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Followed all company guidelines regarding safety procedures.
- Maintained high level of safety when using hand and power equipment.
- Completed timely project management.
- Performed routine maintenance on events during their run time.
- Commissioned staff members for specific projects and tasks, tracked activities and solved complex issues to enhance productivity.
- Organized and inventoried storage spaces.
Arcade Technician
Apex Entertainment
Virginia Beach, VA
12.2020 - 07.2021
- Maintained and performed regular, standardized checklists for assessment and repair, coordinating and staggering machines to keep arcade operational.
- Cleaned, sanitized and maintained high-touch arcade equipment as necessary to keep running according to company standards.
- Reported equipment defects to manufacturers, handling warranty claims and coordinating shipping details for expedited product replacement.
- Recorded transaction information on forms or logs and notified designated personnel of discrepancies.
- Stayed in good physical condition in order to handle demanding daily challenges in diverse environments.
- Tested machines to determine proper functioning.
- Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
- Referred to manuals and wiring diagrams to gather information needed to repair machines.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Utilized soldering irons to repair circuit board components.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Manager
Jungle Golf
Virginia Beach, VA
06.2011 - 09.2016
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Tracked receipts, employee hours and inventory movements.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Observed guests for proper use of equipment and respectful behavior on property.
- Greeted golf course guests and shared information on course conditions, rules and gameplay.
- Handled clerical and cashier work.
- Kept golf course equipment stored properly and reported maintenance needs.
- Served drinks and snacks to patrons, maintaining professionalism and supporting individual needs.
Education
Certificate - Electronics Engineering Technology
05.2023
High School Diploma -
06.2014
Skills
- Specialty tools
- Installation planning
- Troubleshooting
- Customer Relations
- Flexible and Adaptable
- Multitasking Abilities
- Decision Making & Problem-Solving
- Organization & Time Management
- MS Office
- Written Communication
Certification
- Counter-Balance Forklift Certification , iVES
- All-Terrain Forklift Certification , iVES
- Aerial Boom Lift Certification , iVES
- Scissor Lift Certification , iVES
- Alcohol Serve Safe Certified
Timeline
Arcade Technician - Apex Entertainment
12.2020 - 07.2021
Events Installation Technician - Busch Gardens Williamsburg
07.2014 - 02.2022
Manager - Jungle Golf
06.2011 - 09.2016
Tidewater Community College - Certificate, Electronics Engineering Technology
First Colonial High School - High School Diploma,
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