Hannah Little
Southborough,MA
Summary
As a proven leader and effective communicator, I have successfully fostered child growth at Wee Care for Little People and enhanced customer experiences at Starbucks. My expertise lies in team collaboration and customer service, consistently demonstrating strong leadership and observation skills. Through my efforts, I have achieved significant improvements in client satisfaction and team efficiency.
Overview
8
8
years of professional experience
Work History
Toddler Teacher
Wee Care for Little People
08.2022 - Current
- Responsible for the care of nine children between the ages of fifteen months to three years
- Provide a safe and welcoming environment that promotes child growth and skill development
Shift Supervisor
Starbucks
01.2022 - 08.2022
- Responsible for daily operations, and shift assignments
- In addition to shift supervisor, I also oversee a team of four baristas that are responsible for conducting barista training with all new hires
Barista
Starbucks
01.2021 - 01.2022
- Responsible for taking customers’ orders and crafting beverages to their specifications
- Operate cash registers and be readily available to answer customers questions, create customer connections, as well as build relationships
Private Nanny
The Hackett’s
09.2018 - 06.2021
- Responsible for the care of two children, ages five and six years old
- Provide after school assistance three days a week
- In charge of keeping the children on regular schedules, assisting in homework, activities, and maintaining childrens overall wellbeing
Hostess and Front House Manager
Gallifords Restaurant and Tavern
09.2018 - 01.2021
- Responsible for managing the front end of a forty-table restaurant
- Providing excellent customer care to enhance the overall customer experience
- Collaborate with front end and back end wait staff members to fulfill various duties as needed
- Responsible for the smooth running of the front of the house by controlling the flow of how things work, as well as caring for the needs of customers to maintain a good customer experience
Party Assistant Supervisor
Play Town Express
10.2016 - 09.2018
- Responsible for set up, execution and cleanup of private parties and daily operations
- Promoted to assistant supervisor to oversee a staff of ten employees
- Daily duties included maintaining facilities, overseeing, and directing staff members, customer satisfaction, booking new clients, and maintaining customer safety
Education
Bachelor’s degree -
Southern New Hampshire University
Manchester, NH11.2024
High School Diploma -
Algonquin Regional High School
Northborough, MA05-2019
Skills
- Strong Leadership Skills
- Collaborative team player
- Accountability
- Observation and Assessment
- Customer service focus
- Punctual and Reliable
Timeline
Toddler Teacher
Wee Care for Little People
08.2022 - Current
Shift Supervisor
Starbucks
01.2022 - 08.2022
Barista
Starbucks
01.2021 - 01.2022
Private Nanny
The Hackett’s
09.2018 - 06.2021
Hostess and Front House Manager
Gallifords Restaurant and Tavern
09.2018 - 01.2021
Party Assistant Supervisor
Play Town Express
10.2016 - 09.2018
Bachelor’s degree -
Southern New Hampshire University
High School Diploma -
Algonquin Regional High School
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