Maria Kenney
Southborough,MA
Summary
Dynamic Senior Sales Representative with proven success at Craft Massachusetts, excelling in relationship selling and product merchandising. Ten plus years of experience in driving sales growth through tailored solutions and exceptional customer service. Recognized for fostering strong client connections and relationships while consistently achieving sales goals, leveraging both product knowledge and interpersonal skills to enhance customer satisfaction.
Overview
18
18
years of professional experience
Work History
Senior Sales Representative
Craft Massachusetts
Everett, MA
01.2015 - Current
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotion.
- Followed-up with clients to assess quality service and customer satisfaction.
- Created and implemented store displays, promoting sales and growth.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Pursued and generated customer leads as well as engaged in follow up activities to gain new client accounts.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Stayed up to date on company products and services to support sales objectives.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Conferred with customers to understand needs, recommend products and solve after-sale issues.
- Continuously met sales goals.
- Arranged new merchandise with signage and appealing displays to encourage customer sales.
- Built and maintained relationships with peers and upper management to drive team success.
- Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
- Stayed up-to-date on latest trends in sales promotions, product updates and service changes.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Collected payments and checks.
- Monitored payment behavior of customers.
- Secured long-term accounts and managed sales presentations by providing recommendations to promote brand effectiveness and product benefits.
- Designed and set up advertising signs and displays of merchandise on floor to attract customers.
- Created visual marketing and styled window displays.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Pursued sales goals with competitive approach and attitude of continuous improvement.
- Encouraged team members to exceed individual sales goals.
Coaching Assistant
Chelmsford High School
Chelmsford, MA
03.2018 - 03.2020
- Formulated effective training plans for varsity and junior varsity squads of more than 30 athletes.
- Assisted coach in organizing practices at home and away.
- Created and utilized training drills to improve team cohesiveness and performance.
- Notified head coach of problems with discipline, performance and other decision-making areas.
- Developed coaching and training plans for score development and performance enhancement.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
- Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
- Aided in developing athletes at varying levels from beginner to elite.
- Guided team through difficult situations, player injuries and tough losses.
Sales Associate
Busa Wine & Spirits
Lexington, MA
06.2007 - 12.2015
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products, and services information.
- Gave top-notch service to everyone in order to provide ample sales opportunities.
- Trained and supported new sales representatives.
Coaching Assistant
Dedham Public Schools
Dedham, MA
03.2013 - 03.2015
- Formulated effective training plans for varsity and junior varsity squads of more than 20 athletes.
- Assisted coach in organizing practices at home and away.
- Created and utilized training drills to improve team cohesiveness and performance.
- Notified head coach of problems with discipline, performance and other decision-making areas.
- Adhered to equipment and apparel standards to promote safety and fair play and made new equipment orders when appropriate.
- Developed coaching and training plans for score development and performance enhancement.
- Ran drills and fitness circuits to improve athletes' coordination and skills.
Education
Bachelor of Arts - Visual Arts
Curry College
Milton, MA05.2012
Skills
- Product and Service Knowledge
- Territory Sales
- Post-Sales Support
- Sales Closing
- Outside Sales
- Product Merchandising
- Merchandising Proficiency
- Team Member Motivation
- Processing Payments
- Computer Skills
- Reliable and Trustworthy
- Merchandising and Display
- Brand Promotion
- Attention to Detail
- Customer Service
- Relationship Selling
- Product Knowledge
- Customer service
- Time management
- Territory management
Timeline
Coaching Assistant
Chelmsford High School
03.2018 - 03.2020
Senior Sales Representative
Craft Massachusetts
01.2015 - Current
Coaching Assistant
Dedham Public Schools
03.2013 - 03.2015
Sales Associate
Busa Wine & Spirits
06.2007 - 12.2015
Bachelor of Arts - Visual Arts
Curry College
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