Hannah Little
Orange Park,FL
Summary
Dedicated Surgical Technologist student with hands-on experience in surgical assistance and customer service. Proven ability to maintain sterile environments and foster strong relationships, ensuring exceptional patient care and satisfaction in high-pressure situations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Surgical Tech Extern
HCA Orange Park
ORANGE PARK, FL
04.2025 - Current
- Assisted surgical teams in preparing operating rooms and sterilizing instruments.
- Demonstrated proper use of surgical tools and equipment to team members.
- Observed surgeries to gain knowledge of techniques and best practices used.
- Gowned and gloved surgeons during procedures.
- Retrieved specimens from surgical sites for pathology testing as needed.
- Assisted in preparing operating rooms for surgery by setting up instruments, supplies and equipment according to established protocols.
- Performed counts of sponges, needles and instruments before and after surgeries as required by hospital policy.
- Provided support to surgeons during complex cases such as cardiac or neurosurgery.
- Provided assistance with patient positioning, draping and prepping.
- Cleaned OR rooms between cases following strict infection control guidelines.
- Helped set up special equipment such as C-arms or laser systems when needed.
- Maintained a sterile environment in the operating room at all times.
- Held instruments and quickly handed to surgeon during procedures.
Surgical Technologist Extern
HCA Orange Park
Orange Park, FL
04.2025 - Current
Student
Concorde Career Colleges
Jacksonville, FL
04.2024 - 09.2025
- Collaborated with peers on group projects to enhance learning experiences.
- Managed time effectively to balance coursework and extracurricular activities.
- Participated in classroom discussions to deepen understanding of subjects.
- Engaged in campus events to develop networking and leadership skills.
- Maintained consistent attendance, achieving a perfect record for multiple semesters.
- Completed assigned readings and homework, enhancing understanding of subject matter.
- Participated actively in group projects, contributing to successful outcomes.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
Customer Service Representative
Freedom Mortgage Corporation
jacksonville , FL
10.2021 - 06.2022
- Processed orders and managed customer accounts efficiently.
- Provided product information and recommendations to enhance customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Handled escalated complaints with professionalism and empathy.
- Trained new team members on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Concentrix
jacksonville, Florida
05.2021 - 09.2021
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and managed customer accounts efficiently.
- Handled escalated complaints with professionalism and empathy.
- Collaborated with team members to improve service delivery processes.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
American Signature Furniture
Jacksonville, Oregon
09.2020 - 04.2021
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and managed customer accounts efficiently.
- Provided product information and recommendations to enhance customer satisfaction.
- Maintained accurate records of customer interactions and transactions.
- Handled escalated complaints with professionalism and empathy.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Associate of Science - Surgical Technologist
Concorde Career College
Jacksonville, FL09-2025
High School Diploma -
Orange Park High School
Orange Park, FL06-2017
Skills
- Surgical instrumentation
- Infection control
- Patient care
- Time management
- Team collaboration
- customer service
- Anatomy and physiology
- Operating room support
- Problem solving
- Equipment setup
- Aseptic technique mastery
Certification
- NCCT Certification
- BLS Certification
References
- Dr. Travis Allemang, Urology Surgeon, HCA Orange Park, Email : Travis.Allemang@hcahealthcare.com [Mobile] 937-416-6417
- Nicole Bunton, Registered Nurse, HCA Orange Park, Email : Mreynolds808@gmail.com, [Mobile] 757-977-4993
- Rhonda Cason, Surgical Aide (13 Years), HCA Orange Park, Email: Rhondacason4@gmail.com, [Mobile] 9049948818
Timeline
Surgical Tech Extern
HCA Orange Park
04.2025 - Current
Surgical Technologist Extern
HCA Orange Park
04.2025 - Current
Student
Concorde Career Colleges
04.2024 - 09.2025
Customer Service Representative
Freedom Mortgage Corporation
10.2021 - 06.2022
Customer Service Representative
Concentrix
05.2021 - 09.2021
Customer Service Representative
American Signature Furniture
09.2020 - 04.2021
Associate of Science - Surgical Technologist
Concorde Career College
High School Diploma -
Orange Park High School
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