Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hannah Lopez

San Antonio,TX

Summary

Dedicated and results-driven Bakery Manager with 5+ years of experience at

H-E-B, including roles in leadership, training, and performance management. Proven track record in driving metrics, developing top talent, and

applying data-driven strategies to enhance operations and meet department goals. Passionate about bakery and merchandising, with a deep understanding of department-level execution and customer experience.

Overview

10
10
years of professional experience

Work History

Bakery Manager

HEB
10.2020 - Current
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
  • Implemented creative marketing strategies that increased bakery sales and customer satisfaction.

General Merchandise Representative

HEB
10.2018 - 10.2020

Replenished shelves to maintain a well-organized shopping environment.

Customer Service Associate

HEB
04.2015 - 10.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor Of Applied Arts - Communications

Texas A&M University, San Antonio
San Antonio, TX
11.2020

Skills

  • Strategic planning and execution
  • Data analysis and reporting (Insights, Excel)
  • Communication and collaboration
  • Talent development and training
  • Multitasking and prioritizing
  • Decision-making

Timeline

Bakery Manager

HEB
10.2020 - Current

General Merchandise Representative

HEB
10.2018 - 10.2020

Customer Service Associate

HEB
04.2015 - 10.2018

Bachelor Of Applied Arts - Communications

Texas A&M University, San Antonio