Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Hannah Maadarani

Sacramento,CA

Summary

Proven multitasker and communicator, excelled at Bjs Restaurants Inc by enhancing customer service and streamlining operations. Trained peers, improved service standards, and adeptly managed high-volume takeout and reservations. Demonstrated exceptional organizational skills and empathy, ensuring a warm and efficient guest experience. Achieved significant performance improvements in a fast-paced team environment. Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Trainable and committed to creating warm and inviting atmosphere. Hardworking and passionate job seeker with strong organizational skills.

Overview

1
1
year of professional experience

Work History

Takeout/ Hostess

Bjs Restaurants Inc
05.2023 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Bachelor of Science - Psychology

California State University, Sacramento
Sacramento, CA
06.2026

Associate of Arts - Psychology

Sierra College
Rocklin, CA
05.2024

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Seating arrangements
  • Performance Improvement
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Verbal Communication
  • Organization and Time Management

Hobbies

Although I have a busy schedule, whenever I find that I have free time I enjoy painting; usually while watching the sunset.

Along with that I absolutely adore spending as much time as I can with children. I have a few younger cousins that I spend a lot of time with. I usually take them to get snacks and play outdoor activities or just hangout. Children have a way with not only brightening up my day but also teaching me so much about development and I find it very inspiring! In addition to that, I have a strong passion for learning about the human mind and development so I often find myself trying to learn more and more about human behavior, especially childhood development. I strongly believe that there is always room for growth and expanding my knowledge, therefore I am always looking for new experiences to learn from.

Languages

Arabic
Native or Bilingual

Timeline

Takeout/ Hostess

Bjs Restaurants Inc
05.2023 - Current

Bachelor of Science - Psychology

California State University, Sacramento

Associate of Arts - Psychology

Sierra College
Hannah Maadarani