Hannah Madden
Jonesboro,GA
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
25
25
years of professional experience
Work History
Prisoner Transport Officer
City Of Dunwoody - Government
Atlanta , GA
02.2017 - Current
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Reported delays and accidents to stations using telephones or two-way radios.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Ensured compliance with all relevant safety regulations and traffic laws.
Adult Detention Officer
Dekalb County Jail
Decatur, Georgia
04.2015 - 02.2017
- Performed head counts, checking cells for missing inmates.
- Conducted investigations of crimes committed within prison.
- Supervised recreational activities to ensure that all participants followed established regulations.
- Enforced rules within the facility, issuing warnings or disciplinary action as appropriate.
- Maintained records of inmates' activities and behavior in accordance with departmental policies.
- Interacted with inmates in a professional manner while maintaining order and security at all times.
- Transported and escorted inmates to hospitals, court and other institutions.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Conducted regular searches of cells, common areas, and visitors for contraband and other prohibited items.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Coordinated with outside agencies such as law enforcement departments regarding prisoner transfers or extraditions.
- Maintained accurate records of detainee behavior, incidents, and disciplinary actions taken.
School Bus Driver
DeKalb County Board of Education
Stone Mountain, Georgia
05.2013 - 01.2017
- Acquired and maintained certification in basic first aid and CPR.
- Reported student behavior incidents promptly to the appropriate personnel.
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Assisted in maintaining accurate records of attendance, mileage, and other data related to routes.
- Provided safe and reliable school bus transportation service on fixed routes.
- Kept up-to-date on changes in local roads, traffic patterns, and construction projects that may affect routes or schedules.
- Complied with local traffic regulations and safety requirements for bus operation.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Communicated effectively with parents regarding student transportation issues.
- Reported accidents, hazards or transportation delays using mobile two-way radios.
- Demonstrated knowledge of first aid techniques in order to provide basic medical care if necessary.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Ensured safety of students by following all traffic laws and regulations.
- Monitored traffic during bus stops to provide safe boarding by students.
- Reported inappropriate and disruptive student behaviors to school administration.
- Assisted passengers in evacuation of bus in case of emergency.
- Learned and followed school transportation procedures.
- Reported accidents and completed required reports.
- Maintained order among passengers and explained safety rules and hazards.
- Reported bus malfunctions or repairs needed.
- Developed positive relationships with students through friendly interactions.
- Ensured compliance with state and federal transportation regulations.
- Performed pre-trip inspections of the bus according to established procedures.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Enforced safety rules as students boarded and exited buses and crossed streets near bus stops.
Detention Officer
Fulton County Jail
Atlanta, GA
10.2004 - 12.2013
- Used appropriate means to discipline prisoners.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Ensured compliance with federal, state, and local regulations concerning detainee rights and facility operations.
- Monitored detainee behavior, identifying and addressing conflicts or potential security issues promptly.
- Distributed commissary items and dispensed prescribed medication to prisoners.
- Conducted searches of detainees and cells for contraband, following strict security procedures.
- Performed head counts, checking cells for missing inmates.
- Patrolled areas within the detention center on foot or by vehicle to monitor security levels.
- Guarded facility entrances to screen visitors.
- Responded to detainee requests and grievances in a timely and fair manner.
- Operated control rooms, managing access to secure areas and monitoring surveillance equipment.
- Supervised inmates during day-to-day activities.
- Compiled daily reports summarizing detainee conduct, facility issues, and any security breaches.
- Escorted inmates from one area of the detention center to another safely and securely.
- Participated in emergency response drills and real situations, acting swiftly to ensure safety.
- Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Implemented de-escalation techniques to resolve conflicts and maintain order within the facility.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted in the training and orientation of new detention officers, sharing knowledge and best practices.
- Supervised daily activities of detainees, ensuring safety and compliance with facility policies.
Custodian
One Source Cleaning
Atlanta
05.2000 - 07.2004
- Recycling materials whenever possible in accordance with company policy and local disposal regulations.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Serviced, cleaned and restocked restrooms.
- Ensured that all equipment was properly stored after use.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Completed routine maintenance checks, notifying management of needed repairs.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Dusted furniture, machines or equipment.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Adhering strictly to health and safety regulations while performing duties.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
James Madison High School
430 Technology Parkway Norcross 10-2003
Skills
- Cooperative
- Dependable
- Adaptable
- Accountable
Timeline
Prisoner Transport Officer
City Of Dunwoody - Government
02.2017 - Current
Adult Detention Officer
Dekalb County Jail
04.2015 - 02.2017
School Bus Driver
DeKalb County Board of Education
05.2013 - 01.2017
Detention Officer
Fulton County Jail
10.2004 - 12.2013
Custodian
One Source Cleaning
05.2000 - 07.2004
High School Diploma -
James Madison High School