Summary
Work History
Education
Skills
Timeline
Generic

Hannah Mae

Raymore,MO

Summary

Detail-oriented administrative professional with 5+ years of healthcare office management experience and a strong background in corporate account coordination. Skilled in patient record administration, medical billing, and cross-departmental communication. Adept at organizing busy units, admitting patients, and breaking down medical charts to allow primary care teams to focus fully on clinical care. Committed to pediatric behavioral healthcare values, patient privacy, and family-centered empathy.

Work History

Insurance Agency Manager

Matthew Ditzenberger Agency, Inc. – American Family Insurance
2024 - 2025
  • Managed comprehensive account portfolios throughout their lifecycle, ensuring thorough administrative follow-up and meticulous record-keeping.
  • Partnered directly with underwriting departments to seamlessly coordinate and support the data tracking and servicing of major accounts.

Utility Locator II

USIC Locating Services
2023 - 2024
  • Managed a high-volume, time-sensitive daily unit routing schedule while ensuring complete regulatory compliance with safety protocols.
  • Utilized advanced specialized software tools to systematically analyze spatial data and resolve documentation discrepancies.

Commercial Account Manager

Ryan W. Slaughter Agency, Inc. – American Family Insurance
2018 - 2022
  • Maintained accurate, highly detailed policy and account information within corporate CRM platforms while prioritizing multiple concurrent operational tasks.
  • Coordinated regularly with underwriting units to review file parameters and execute necessary updates.

Customer Service Representative

Ibotta Inc.
2016 - 2018
  • Researched complex account inquiries within a fast-paced, technology-driven platform, ensuring precise and timely resolution of unit workflows.
  • De-escalated client disputes using empathetic communication techniques while remaining strictly aligned with administrative compliance.

Medical Office Manager

Healing Hands Family Chiropractic
2011 - 2016
  • Served as an integral member of the primary care support team, coordinating comprehensive department communication within the unit and acting as a liaison between management and ancillary departments.
  • Administered and maintained patient records, safely archiving medical documentation and breaking down complex medical charts for structured record-keeping.
  • Coordinated billing workflows, overseeing patient billing files, managing insurance claims submissions, and handling accounts receivable to ensure timely financial operations.
  • Streamlined office workflows and managed daily operations, successfully allowing medical staff to focus on direct patient care.
  • Admitted patients during daily intake, creating an organized, welcoming, and empathetic atmosphere for patients and visiting families.

Education

Associate - General Education

Front Range Community College
Westminster, CO
01-2018

Graduate -

High School
Castle Rock, CO
01-2010

Skills

  • Healthcare Administration
  • Patient Intake & Admission
  • Chart & Record Management
  • Medical Billing & Claims
  • Cross-Unit Communication
  • HIPAA & Patient Privacy
  • De-escalation & Empathy
  • Mainframe & CRM Systems
  • Salesforce & Apex
  • Guidewire & Database Tools
  • Microsoft Office & Excel
  • Workflow Optimization

Timeline

Insurance Agency Manager

Matthew Ditzenberger Agency, Inc. – American Family Insurance
2024 - 2025

Utility Locator II

USIC Locating Services
2023 - 2024

Commercial Account Manager

Ryan W. Slaughter Agency, Inc. – American Family Insurance
2018 - 2022

Customer Service Representative

Ibotta Inc.
2016 - 2018

Medical Office Manager

Healing Hands Family Chiropractic
2011 - 2016

Associate - General Education

Front Range Community College

Graduate -

High School

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