Hannah Maness
Leicester,NC
Summary
Experienced VA professional specializing in medical administration, billing, phlebotomy, and patient care. Proven ability to communicate effectively and organize tasks efficiently under pressure. Eight years of dedicated service in the medical field, demonstrating commitment to quality and integrity. Proficient in Microsoft Word, Outlook, and Microsoft Teams, with a strong capacity for both independent and team-oriented work.
Overview
8
8
years of professional experience
Work History
Medical Reimbursement Technician - Biller
Veterans Affairs - MACPAC
Asheville, NC
11.2024 - Current
- Validated and submitted claims to third-party insurers and Medicare.
- Ensured patient eligibility while resolving coding discrepancies.
- Utilized Microsoft Office and VA software systems to enhance efficiency.
- Managed deadlines and prioritized tasks in a fast-paced billing environment.
- Collaborated across departments such as Accounts Payable, Billing and Collections, and Claims Processing to quickly resolve conflicts.
Advanced Medical Support Assistant
Charles George VA Medical Center
, NC
07.2023 - 11.2024
- Ensured HIPAA compliance while managing patient information effectively.
- Coordinated billing processes, verified eligibility, and submitted insurance claims promptly.
- Handled patient inquiries and resolved conflicts with professionalism and empathy.
- Responded to phone calls from patients and healthcare providers, addressing inquiries efficiently.
- Assisted in scheduling appointments and follow-up visits to optimize patient care.
- Acted as liaison between patients and healthcare providers, clarifying policies and benefits.
- Facilitated coordination of care plans among various hospital departments.
Nursing Assistant
Charles George VA Medical Center
, NC
01.2022 - 07.2023
- Conducted EKGs, performed phlebotomy, collected specimens, and facilitated patient transport.
- Delivered direct patient care while adhering to safety protocols.
- Managed medical supplies to support nursing staff effectively.
- Ensured confidentiality of patient information in compliance with HIPAA regulations.
- Assisted medical staff during tests, treatments, and emergency procedures.
Phlebotomist
Charles George VA Medical Center
, NC
12.2020 - 01.2022
- Performed venipuncture, specimen labeling, and lab preparation.
- Monitored patients for adverse reactions and ensured compliance with CLIA standards.
- Trained students in phlebotomy and lab safety.
Phlebotomist & Home Health Aide (PRN)
Self-Employed
05.2019 - 12.2020
- Provided phlebotomy services at military events and private residences.
- Supported ADLs, maintained safety, and managed patient records.
Medical Records Clerk
Mission Hospital
04.2018 - 05.2019
- Ensured compliance with HIPAA and FOIA while processing and maintaining patient records.
- Verified data accuracy through effective communication with medical staff.
- Converted paper records into digital format to enhance accessibility.
Phlebotomist
Mission Hospital
01.2017 - 04.2018
- Collected, labeled, and transported specimens.
- Ensured patient comfort and adherence to clinical standards.
Education
Phlebotomy Certificate -
Haywood Community College
Clyde, NC01.2016
High School Diploma -
Enka High School
Enka, NC06-2015
Skills
- CPR and BLS certification
- HIPAA and privacy regulations
- Electronic health records management
- Conflict resolution and collaboration
- Attention to detail and prioritization
- Patient transport and specimen handling
Personal Information
Citizenship: U.S.
Accomplishments
- The BEE Award, In Recognition Of Being Extraordinary Everyday Caring For Our Veterans.
References
References available upon request.
Timeline
Medical Reimbursement Technician - Biller
Veterans Affairs - MACPAC
11.2024 - Current
Advanced Medical Support Assistant
Charles George VA Medical Center
07.2023 - 11.2024
Nursing Assistant
Charles George VA Medical Center
01.2022 - 07.2023
Phlebotomist
Charles George VA Medical Center
12.2020 - 01.2022
Phlebotomist & Home Health Aide (PRN)
Self-Employed
05.2019 - 12.2020
Medical Records Clerk
Mission Hospital
04.2018 - 05.2019
Phlebotomist
Mission Hospital
01.2017 - 04.2018
Phlebotomy Certificate -
Haywood Community College
High School Diploma -
Enka High School
Similar Profiles
Sonja R QualleySonja R Qualley
Financial Administrative Specialist at Veterans Administration MACPACFinancial Administrative Specialist at Veterans Administration MACPAC
Paige HawkesPaige Hawkes
Sales Assistant Team Member at MacPacSales Assistant Team Member at MacPac
ZOE MOSBEYZOE MOSBEY
Team Member at MacpacTeam Member at Macpac
Diane BiggsDiane Biggs
Case Manager at Liberty Health CareCase Manager at Liberty Health Care
Iann BalokIann Balok
Walmart Stocker at WalmartWalmart Stocker at Walmart