Hannah Marilley
Northville,MI
Summary
Skilled Car Wash Attendant/detailer with 3 years of progressive experience across traditional and automated wash and detailing services. Demonstrated to operate pressure or power washing equipment and in bay automatics. Proven astute in pre-service inspections to identify pre-existing automotive issues which greatly reduce company liability. Service-oriented with outstanding detail orientation. Proficiency in consultative sales techniques which consistently deliver increased profits through new memberships and upselling initiatives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Car Wash Employee
Diamond Carwash And Detail LLC
Plymouth, MI
08.2021 - Current
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Detailed high-end vehicles for VIP clients by cleaning and dressing trim, molding, weather stripping, instrument panel, steering wheel and dash molding.
- Performed over 200 inspections daily and kept complete, accurate records of vehicle condition.
Car Wash Employee
Mr. C's Car Wash
Plymouth, MI
02.2019 - 03.2020
- Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
- Performed exterior waxing, carpet shampooing and leather treatment.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Performed over 200 inspections daily and kept complete, accurate records of vehicle condition.
Take-Out Server
BJ's Restaurant & Brewhouse
Livonia, MI
09.2018 - 03.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Transacted food and drink orders at POS in person and by phone for over 30 orders per day.
Footwear Specialist
Dick's Sporting Goods, Inc
Novi, MI
06.2017 - 02.2019
- Operated computer and point of sale system proficiently and maintained constant grasp of available inventory.
- Received shipments, put away new merchandise and maintained clean, neat and organized store based on merchandising to sell standards.
- Understood footwear thoroughly, saw and distinguished between material patterns and colors and coordinated footwear with other clothing.
- Merchandised store and complied with footwear brand standards with regard to visual display tasks.
- Demonstrated benchmark selling techniques for retail footwear and trained newer team members.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.
Education
No Degree - Psychology
Schoolcraft College
Livonia, MIBachelor of Science - Pyschology
Wayne State University
Detroit, MI08.2022
Skills
- Complex Problem-Solving
- Problem Identification
- Conscientious and Detail-Oriented
- Positive Team Player
- Productivity and Time Management
- Critical Thinking
- Adaptable and Flexible
Timeline
Car Wash Employee
Diamond Carwash And Detail LLC
08.2021 - Current
Car Wash Employee
Mr. C's Car Wash
02.2019 - 03.2020
Take-Out Server
BJ's Restaurant & Brewhouse
09.2018 - 03.2019
Footwear Specialist
Dick's Sporting Goods, Inc
06.2017 - 02.2019
No Degree - Psychology
Schoolcraft College
Bachelor of Science - Pyschology
Wayne State University
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