Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Martindale

Portland,ME

Summary

Licensed aesthetician with over five years of experience in luxury customer service roles across spas, wellness centers, and boutique hotels. Skilled in guest relations, appointment coordination, and creating memorable, high-quality client experiences. Passionate about skin care, and actively expanding hands-on aesthetics knowledge. Seeking to grow in a supportive spa environment that values professionalism, potential, and a genuine love for helping others feel confident in their skin.

Overview

4
4
years of professional experience

Work History

Guest Relations Coordinator

The Harbor Grand Hotel
New Buffalo, MI
11.2023 - 06.2025
  • Greeted guests upon arrival and provided assistance with check-in procedures.
  • Oversaw the daily operations of the front desk, including reservations, guest inquiries, and complaints.
  • Organized tours for visiting groups and individuals according to their preferences.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.

Sales Associate

Anthropologie
Colorado Springs, CO
12.2022 - 11.2023
  • Assisted clients in selecting and purchasing fashion items that match their style preferences.
  • Maintained an up-to-date knowledge of market trends in order to advise clients on latest styles or color palettes.
  • Created visual displays to showcase clothing, accessories and other fashion merchandise.

Spa Coordinator

Garden of the Gods Club
Colorado Springs, CO
11.2021 - 11.2022
  • Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
  • Processed payments from clients using POS systems accurately while adhering to cash handling policies and procedures.
  • Maintained meticulous records to document client information.
  • Assisted customers with finding the right product for their needs.

Spa Concierge (seasonal)

Vail Resorts Inc
Vail, CO
06.2021 - 10.2021
  • Assisted in managing daily reservations for spa treatments, ensuring all appointments were fulfilled on time.
  • Provided exceptional customer service to ensure a pleasant experience for all clients.
  • Organized and maintained cleanliness of the reception area, including restocking supplies as necessary.

Education

Aesthetician Training - Skin Care Therapy

Makana Academy
Honolulu, HI
04-2020

Skills

  • Reservation management
  • Customer service
  • Payment processing
  • Record keeping
  • Guest relations
  • Team collaboration

Timeline

Guest Relations Coordinator

The Harbor Grand Hotel
11.2023 - 06.2025

Sales Associate

Anthropologie
12.2022 - 11.2023

Spa Coordinator

Garden of the Gods Club
11.2021 - 11.2022

Spa Concierge (seasonal)

Vail Resorts Inc
06.2021 - 10.2021

Aesthetician Training - Skin Care Therapy

Makana Academy

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