Hannah Martinez '
Orange,CA
Summary
A certified phlebotomist with training and hand on experience in venipuncture, capillary punctures and special collection techniques. Seeking an entry level position to leverage acquired skills and training in a clinic.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Taps Fish House & Brewery
Santa Ana , CA
01.2024 - Current
- Offered flexible working hours to cover busy shifts during periods of high demand.
- Memorized and promoted menu items, specials, and drink options to maximize revenue.
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
- Reset tables quickly to achieve optimum turnaround times.
- Coordinated waitstaff to balance workload between restaurant sections.
- Anticipated guest needs for personalized and seamless service.
- Cleaned tables and arranged settings to comply with sanitation requirements.
- Used table management system to serve customers and coordinate guest movements.
- Operated cash register for take-out orders.
- Trained new hostesses on restaurant procedures and policies.
- Assisted bussers in clearing tables to expedite turnover time between seatings.
- Conducted regular inventory counts of menus, silverware, napkins, and other front-of-house supplies.
Hostess/Senior Host
Brio Tuscan Grille
Irvine, CA
02.2023 - 11.2023
- .Greeted guest and escorted them to their tables
- Organized and scheduled reservations for customers daily over the phone and online
- Presented menus and the restaurant's daily specials, and sold customers on popular drink options and menu items, contributing to a rise in drink sales.
- Provided attentive and professional customer service and fostered warm relationships with repeat customers
- Communicated with customers and restaurant staff to guarantee that any concerns were promptly addressed, and guests left happy
- Memorized restaurant meals and made recommendations to inquiring diners
- Took meal orders and entered them into POS for transmittal to the kitchen staff.
- Trained new team members.
- Monitored dining area to track seating availability, service, and occupancy.
- Coordinated waitstaff to balance workload between restaurant sections.
- Met goals for fast table turnaround and low customer wait times by controlling guest flow.
Events Host
Bowlero Lanes
Tustin , CA
11.2023 - 02.2024
- Scheduled, managed, and hosted all events.
- Successfully assigning customers to lanes while providing each server with the proper number of guests in each section.
- Attendee check-in and check-out, while ensuring a positive experience.
- Set up and broke down events, interacted with guests, and provided quality service. Assisted in meal preparations and served meals to parties.
- Enforced all rules and regulations professionally.
- Responded quickly, efficiently, and professionally to any emergencies, completed the necessary paperwork and end-of-day report, and notified the management team accordingly.
- Giving each party their 'add-ons', such as drink tickets, arcade cards, and celebrity-signed bowling pins.
- Reset all lanes regularly throughout my shift.
Hostess
BJ's Restaurant & Brewhouse
Irvine, CA
06.2022 - 12.2022
- Scheduled and managed reservations for guests daily.
- Ensured dining services ran smoothly by checking on servers and advising servers and/or management of any guest concerns.
- Assisted in preparing the dining area ahead of each service.
- Accommodated guests according to their needs.
- Would occasionally run food and beverages.
- Presented menus and answered questions about menu items.
- Trained new staff members.
- Maintain the front of the house throughout the day.
Education
Phlebotomy
Phlebotomy Training Specialties
Santa Ana, CA09-2024
Tustin High School
Tustin, CA05-2022
Skills
- Knowledge of medical terminology and basic anatomy
- Multitasking
- Strong attention to detail
- team work and collaboration skills
- Data entry
- Venipuncture
- Patient care/interaction
- Medical Record Management
- CPR certified
Certification
- Licensed Phlebotomist
Timeline
Host
Taps Fish House & Brewery
01.2024 - Current
Events Host
Bowlero Lanes
11.2023 - 02.2024
Hostess/Senior Host
Brio Tuscan Grille
02.2023 - 11.2023
Hostess
BJ's Restaurant & Brewhouse
06.2022 - 12.2022
Phlebotomy
Phlebotomy Training Specialties
Tustin High School
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