Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Martinez '

Orange,CA

Summary

A certified phlebotomist with training and hand on experience in venipuncture, capillary punctures and special collection techniques. Seeking an entry level position to leverage acquired skills and training in a clinic.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Host

Taps Fish House & Brewery
Santa Ana , CA
01.2024 - Current
  • Offered flexible working hours to cover busy shifts during periods of high demand.
  • Memorized and promoted menu items, specials, and drink options to maximize revenue.
  • Met goals for fast table turnaround and low customer wait times by controlling guest flow.
  • Reset tables quickly to achieve optimum turnaround times.
  • Coordinated waitstaff to balance workload between restaurant sections.
  • Anticipated guest needs for personalized and seamless service.
  • Cleaned tables and arranged settings to comply with sanitation requirements.
  • Used table management system to serve customers and coordinate guest movements.
  • Operated cash register for take-out orders.
  • Trained new hostesses on restaurant procedures and policies.
  • Assisted bussers in clearing tables to expedite turnover time between seatings.
  • Conducted regular inventory counts of menus, silverware, napkins, and other front-of-house supplies.

Hostess/Senior Host

Brio Tuscan Grille
Irvine, CA
02.2023 - 11.2023
  • .Greeted guest and escorted them to their tables
  • Organized and scheduled reservations for customers daily over the phone and online
  • Presented menus and the restaurant's daily specials, and sold customers on popular drink options and menu items, contributing to a rise in drink sales.
  • Provided attentive and professional customer service and fostered warm relationships with repeat customers
  • Communicated with customers and restaurant staff to guarantee that any concerns were promptly addressed, and guests left happy
  • Memorized restaurant meals and made recommendations to inquiring diners
  • Took meal orders and entered them into POS for transmittal to the kitchen staff.
  • Trained new team members.
  • Monitored dining area to track seating availability, service, and occupancy.
  • Coordinated waitstaff to balance workload between restaurant sections.
  • Met goals for fast table turnaround and low customer wait times by controlling guest flow.

Events Host

Bowlero Lanes
Tustin , CA
11.2023 - 02.2024
  • Scheduled, managed, and hosted all events.
  • Successfully assigning customers to lanes while providing each server with the proper number of guests in each section.
  • Attendee check-in and check-out, while ensuring a positive experience.
  • Set up and broke down events, interacted with guests, and provided quality service. Assisted in meal preparations and served meals to parties.
  • Enforced all rules and regulations professionally.
  • Responded quickly, efficiently, and professionally to any emergencies, completed the necessary paperwork and end-of-day report, and notified the management team accordingly.
  • Giving each party their 'add-ons', such as drink tickets, arcade cards, and celebrity-signed bowling pins.
  • Reset all lanes regularly throughout my shift.

Hostess

BJ's Restaurant & Brewhouse
Irvine, CA
06.2022 - 12.2022
  • Scheduled and managed reservations for guests daily.
  • Ensured dining services ran smoothly by checking on servers and advising servers and/or management of any guest concerns.
  • Assisted in preparing the dining area ahead of each service.
  • Accommodated guests according to their needs.
  • Would occasionally run food and beverages.
  • Presented menus and answered questions about menu items.
  • Trained new staff members.
  • Maintain the front of the house throughout the day.

Education

Phlebotomy

Phlebotomy Training Specialties
Santa Ana, CA
09-2024

Tustin High School
Tustin, CA
05-2022

Skills

  • Knowledge of medical terminology and basic anatomy
  • Multitasking
  • Strong attention to detail
  • team work and collaboration skills
  • Data entry
  • Venipuncture
  • Patient care/interaction
  • Medical Record Management
  • CPR certified

Certification

  • Licensed Phlebotomist

Timeline

Host

Taps Fish House & Brewery
01.2024 - Current

Events Host

Bowlero Lanes
11.2023 - 02.2024

Hostess/Senior Host

Brio Tuscan Grille
02.2023 - 11.2023

Hostess

BJ's Restaurant & Brewhouse
06.2022 - 12.2022

Phlebotomy

Phlebotomy Training Specialties

Tustin High School

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